Hi
Welcome 
I'll be helping you with your computer.
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
Please take note of the guidelines for this fix:
- Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
- First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
- Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
- Please read ALL instructions carefully and perform the steps fully and in the order they are written.
- If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
- Continue to read and follow my instructions until I tell you that your machine is clean.
- If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
- Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary.
Let's begin...
- Highlight the entire content of the quote box below.
Start::
SystemRestore: On
CreateRestorePoint:
CloseProcesses:
CustomCLSID: HKU\S-1-5-21-720295556-348854575-3973674434-1001_Classes\CLSID\{041F9391-C79D-44EE-AA4E-AF4E029C4B47}\InprocServer32 -> C:\Users\pc\AppData\Local\Google\Update\1.3.36.111\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-720295556-348854575-3973674434-1001_Classes\CLSID\{1F9E0710-2073-435F-9C1B-F29946205947}\InprocServer32 -> C:\Users\pc\AppData\Local\Google\Update\1.3.36.152\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-720295556-348854575-3973674434-1001_Classes\CLSID\{2919A592-BF5E-4AF5-A658-84454D70841E}\InprocServer32 -> C:\Users\pc\AppData\Local\Google\Update\1.3.36.202\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-720295556-348854575-3973674434-1001_Classes\CLSID\{5D44759C-CF3F-433D-9EA0-267E45577C77}\InprocServer32 -> C:\Users\pc\AppData\Local\Google\Update\1.3.36.212\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-720295556-348854575-3973674434-1001_Classes\CLSID\{69545769-8D02-4B07-A481-AD374CD8D5D1}\InprocServer32 -> C:\Users\pc\AppData\Local\Google\Update\1.3.36.132\psuser_64.dll => No File
Task: {06590338-F62F-4D5A-A75F-ED660BEDD8A5} - System32\Tasks\GoogleSystem\GoogleUpdater\GoogleUpdaterTaskSystem122.0.6180.0{75BE16F4-7442-4DC6-9232-196E2838FDB4} => "C:\Program Files (x86)\Google\GoogleUpdater\122.0.6180.0\updater.exe" --wake --system --enable-logging --vmodule=*/components/winhttp/*=1,*/components/update_client/*=2,*/chrome/updater/*=2 (No File)
FirewallRules: [{E06F886E-EC93-49A7-864F-9FF985C78FDB}] => (Allow) C:\Users\pc\AppData\Local\Google\Chrome\Application\chrome.exe => No File
HKLM\SOFTWARE\Microsoft\Windows Defender: [DisableAntiSpyware] Restriction <==== ATTENTION
HKLM\SOFTWARE\Microsoft\Windows Defender: [DisableAntiVirus] Restriction <==== ATTENTION
FF ExtraCheck: C:\Program Files\mozilla firefox\defaults\pref\bd_js_config.js [2024-03-07] <==== ATTENTION (Points to *.cfg file)
FF ExtraCheck: C:\Program Files\mozilla firefox\bd_config.cfg [2024-03-07] <==== ATTENTION
FirewallRules: [{E06F886E-EC93-49A7-864F-9FF985C78FDB}] => (Allow) C:\Users\pc\AppData\Local\Google\Chrome\Application\chrome.exe => No File
EMPTYTEMP:
End::
- Right click on the highlighted text and select Copy.
- Start FRST (FRST64) with Administrator privileges
- Press the Fix button. FRST will process the lines copied above from the clipboard.
- When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.
Please copy and paste its contents in your next reply.
Download AdwCleaner and save it to your desktop.
- Double click AdwCleaner.exe to run it.
When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status
- Delete IFEO keys
- Delete tracing keys
- Delete Prefetch files
- Reset Proxy
- Reset IE Policies
- Reset Chrome policies
- Reset Winsock
- Reset HOSTS file
- Click Scan Now ...
- When the scan has finished a Scan Results window will open.
- Click Cancel (at this point do not attempt to Quarantine anything that is found)
- Now click the Log Files tab ...
- Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
- A Notepad file will open containing the results of the scan.
Please post the contents of the file in your next reply.
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FRST.txt 32.78KB
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