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Audio crashes when viewing video now & then


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3 replies to this topic

#1 IPBR21054

IPBR21054

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Posted 05 May 2023 - 03:24 AM

Hi,
I have joined as i was reading this post here,
https://www.bleepingcomputer.com/forums/t/710622/audio-driver-crashes-intermittently/

I use Wiondows 7 & sometimes when viewing Youtube clips or video on my pc the audi crashes / playback ie really bad.

I have downloaded the MiniToolBox & run it as per link above.

Below i show the results.
 

MiniToolBox by Farbar  Version: 13-05-2022
Ran by Ian (administrator) on 05-05-2023 at 09:17:51
Running from "C:\Users\Ian\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Model: A6VMX Manufacturer: FOXCONN
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/04/2023 07:42:39 AM) (Source: DbxSvc) (EventID: 281) (User: )
Description: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
 
Error: (05/04/2023 07:42:39 AM) (Source: DbxSvc) (EventID: 281) (User: )
Description: CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
 
Error: (05/01/2023 10:33:28 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6787.5000, time stamp: 0x5ab54c89
Faulting module name: VBE6.DLL, version: 6.5.10.57, time stamp: 0x57f83164
Exception code: 0xc0000005
Fault offset: 0x0003e727
Faulting process id: 0x253c
Faulting application start time: 0x01d97c0fbc7f433c
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL
Report Id: 3a56211a-e803-11ed-af96-001fe24d2620
 
Error: (05/01/2023 10:31:37 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6787.5000, time stamp: 0x5ab54c89
Faulting module name: VBE6.DLL, version: 6.5.10.57, time stamp: 0x57f83164
Exception code: 0xc0000005
Fault offset: 0x0003e727
Faulting process id: 0x2258
Faulting application start time: 0x01d97c0fa2f2f8b8
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL
Report Id: f8017b97-e802-11ed-af96-001fe24d2620
 
Error: (05/01/2023 10:30:54 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6787.5000, time stamp: 0x5ab54c89
Faulting module name: VBE6.DLL, version: 6.5.10.57, time stamp: 0x57f83164
Exception code: 0xc0000005
Fault offset: 0x0003e727
Faulting process id: 0x14f0
Faulting application start time: 0x01d97c0f8bb1430b
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL
Report Id: de5a55ae-e802-11ed-af96-001fe24d2620
 
Error: (05/01/2023 10:30:13 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6787.5000, time stamp: 0x5ab54c89
Faulting module name: VBE6.DLL, version: 6.5.10.57, time stamp: 0x57f83164
Exception code: 0xc0000005
Fault offset: 0x0003e727
Faulting process id: 0x21e8
Faulting application start time: 0x01d97c0f4e4c92ba
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL
Report Id: c5dbfcae-e802-11ed-af96-001fe24d2620
 
Error: (05/01/2023 10:28:23 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6787.5000, time stamp: 0x5ab54c89
Faulting module name: VBE6.DLL, version: 6.5.10.57, time stamp: 0x57f83164
Exception code: 0xc0000005
Fault offset: 0x0003e727
Faulting process id: 0x1858
Faulting application start time: 0x01d97c0ee7f5698c
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA6\VBE6.DLL
Report Id: 8440e5e3-e802-11ed-af96-001fe24d2620
 
Error: (04/30/2023 12:19:32 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: EXCEL.EXE, version: 12.0.6787.5000, time stamp: 0x5ab54c89
Faulting module name: EXCEL.EXE, version: 12.0.6787.5000, time stamp: 0x5ab54c89
Exception code: 0xc0000005
Fault offset: 0x00133922
Faulting process id: 0x2498
Faulting application start time: 0x01d97b47cab97509
Faulting application path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office12\EXCEL.EXE
Report Id: e0dae8b5-e748-11ed-b6ed-001fe24d2620
 
Error: (04/30/2023 08:01:24 AM) (Source: Microsoft-Windows-RestartManager) (EventID: 10006) (User: Ian-PC)
Description: Application or service 'Unknown App' could not be shut down.
 
Error: (04/30/2023 08:01:24 AM) (Source: Microsoft-Windows-RestartManager) (EventID: 10006) (User: Ian-PC)
Description: Application or service 'Unknown App' could not be shut down.
 
 
System errors:
=============
Error: (05/05/2023 06:53:22 AM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/05/2023 06:42:58 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The RealtekWlanU service failed to start due to the following error: 
The system cannot find the file specified.
 
Error: (05/05/2023 06:42:55 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Wondershare Driver Install Service help service failed to start due to the following error: 
The system cannot find the file specified.
 
Error: (05/05/2023 06:42:53 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The BdDci Service service failed to start due to the following error: 
The system cannot find the file specified.
 
Error: (05/04/2023 06:42:25 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The RealtekWlanU service failed to start due to the following error: 
The system cannot find the file specified.
 
Error: (05/04/2023 06:42:23 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Wondershare Driver Install Service help service failed to start due to the following error: 
The system cannot find the file specified.
 
Error: (05/04/2023 06:42:19 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The BdDci Service service failed to start due to the following error: 
The system cannot find the file specified.
 
Error: (05/04/2023 11:03:50 AM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
Error: (05/04/2023 11:03:50 AM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.
 
Error: (05/04/2023 11:03:46 AM) (Source: Schannel) (EventID: 4119) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.
 
 
=========================== Installed Programs ============================
 
7-Zip 19.00 (HKLM\...\7-Zip) (Version: 19.00 - Igor Pavlov)
Acrobat.com (HKLM\...\{77DCDCE3-2DED-62F3-8154-05E745472D07}) (Version: 0.0.0 - Adobe Systems Incorporated) Hidden
Acrobat.com (HKLM\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1.377 - Adobe Systems Incorporated)
Adobe AIR (HKLM\...\{F5B72D9E-D86C-4002-BCF1-C2EDDEB1A661}) (Version: 31.0.0.96 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 31.0.0.96 - Adobe Systems Incorporated)
Adobe Community Help (HKLM\...\{3521BDBD-D453-5D9F-AA55-44B75D214629}) (Version: 3.4.980 - Adobe Systems Incorporated.) Hidden
Adobe Community Help (HKLM\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.4.980 - Adobe Systems Incorporated.)
Adobe Dreamweaver (HKLM\...\Adobe Dreamweaver5.5) (Version: 5.5 - Adobe Dreamweaver)
Adobe Dreamweaver CS5.5 (HKLM\...\{0215A652-E081-4B09-9333-DC85AAB67FFA}) (Version: 11.5 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Adobe Photoshop Elements 12 (HKLM\...\Adobe Photoshop Elements 12) (Version: 12.1.0.0 - Adobe Systems Incorporated)
Adobe Widget Browser (HKLM\...\{BDE646E8-86E0-50E1-37BC-0AEBB2185D76}) (Version: 2.0.230 - Adobe Systems Incorporated.) Hidden
Adobe Widget Browser (HKLM\...\com.adobe.WidgetBrowser.E7BED6E5DDA59983786DD72EBFA46B1598278E07.1) (Version: 2.0 Build 230 - Adobe Systems Incorporated.)
Apple Application Support (32-bit) (HKLM\...\{CCA8C50D-785B-4896-8675-FFE0C4ECCBC3}) (Version: 8.7 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6B614A22-2583-4A71-BB51-4983E2C79C43}) (Version: 14.5.0.7 - Apple Inc.)
Apple Software Update (HKLM\...\{A3985C05-7386-411F-A4BF-32A73F37EB44}) (Version: 2.6.3.1 - Apple Inc.)
Atomic Alarm Clock 6.3 beta (HKLM\...\Atomic Alarm Clock_is1) (Version:  - Drive Software Company)
AVG AntiVirus Free (HKLM\...\AVG Antivirus) (Version: 23.3.3278 - AVG Technologies)
AVG Update Helper (HKLM\...\{EDB7AEE7-E932-4836-AE50-D3B0B7766CB5}) (Version: 1.8.1207.2 - AVG Technologies) Hidden
Bonjour (HKLM\...\{D168AAD0-6686-47C1-B599-CDD4888B9D1A}) (Version: 3.1.0.1 - Apple Inc.)
Citrix Online Launcher (HKLM\...\{678753E6-E526-4AE5-A144-00240772543A}) (Version: 1.0.393 - Citrix)
CN900 3.20 (HKLM\...\CN900 3.20) (Version:  - )
CodeMASTER 5 (HKLM\...\{8656BA6C-BE10-4FC6-9503-3DD050D67B7B}) (Version: 1.0.0 - REDT)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.0.0.0054 - Disc Soft Ltd)
DHTML Editing Component (HKLM\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0001 - Microsoft Corporation)
Dropbox (HKLM\...\Dropbox) (Version: 173.4.6706 - Dropbox, Inc.)
Dropbox Update Helper (HKLM\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.761.1 - Dropbox, Inc.) Hidden
EaseUS ScreenShot 1.0.0 (HKLM\...\EaseUS ScreenShot_is1) (Version:  - EaseUS)
Easy 7-Zip v0.1.6 (x86) (HKLM\...\{661BB54F-5E4A-45F0-8153-DDF10C2E3FB7}_is1) (Version: 0.1.6 (x86) - James Hoo)
Electronic Parts Catalogue (HKLM\...\EPC DeInstall) (Version:  - )
Elements STI Installer (HKLM\...\{E2AE009D-37E5-4724-A6B8-0ED6A6BA4F68}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Epson Event Manager (HKLM\...\{DBC38C08-9FB5-43A5-B6BA-EB10AC7DA570}) (Version: 3.11.0053 - Seiko Epson Corporation)
EPSON Manuals (HKLM\...\{84CECC1B-21EF-41B1-9A91-3E724E5D99D3}) (Version: 1.57.0.0 - Seiko Epson Corporation)
Epson Photo+ (HKLM\...\{7F286969-84B8-4AB0-819F-5B18CE33588C}) (Version: 3.3.2.0 - Seiko Epson Corporation)
Epson Printer Connection Checker (HKLM\...\{562C1C83-6199-49DD-987B-60D5FF7BC971}) (Version: 3.3.2.0 - Seiko Epson Corporation)
Epson Scan 2 (HKLM\...\Epson Scan 2) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 3.00.04 - SEIKO EPSON Corp.)
Epson ScanSmart (HKLM\...\{D310BDCC-D4B4-4DC1-B9DF-D1D7367CAC4F}) (Version: 3.6.1 - Seiko Epson Corporation)
Epson Software Updater (HKLM\...\{28C66F35-69BF-4376-BC80-4D5F4808FF3C}) (Version: 4.6.1 - Seiko Epson Corporation)
EPSON XP-2100 Series Printer Uninstall (HKLM\...\EPSON XP-2100 Series) (Version:  - Seiko Epson Corporation)
FastStone Capture 8.5 (HKLM\...\FastStone Capture) (Version: 8.5 - FastStone Soft)
FastStone Image Viewer 6.3 (HKLM\...\FastStone Image Viewer) (Version: 6.3 - FastStone Soft)
FileZilla 3.62.2 (HKLM\...\FileZilla Client) (Version: 3.62.2 - Tim Kosse)
Fotosizer 3.16.1 (HKLM\...\Fotosizer) (Version: 3.16.1.581 - Fotosizer.com)
Google Chrome (HKLM\...\Google Chrome) (Version: 109.0.5414.120 - Google LLC)
GoToAssist Corporate (HKLM\...\GoToAssist) (Version: 11.3.0.1121 - Citrix Online, a division of Citrix Systems, Inc.)
HandBrake 1.0.7 (HKLM\...\HandBrake) (Version: 1.0.7 - )
HASP Device Drivers (HKLM\...\HASP Device Drivers) (Version:  - )
HiView 1.4 (HKLM\...\HiView) (Version: 1.4 - ${PRODUCT_PUBLISHER})
Honda Communication Component (HKLM\...\Honda Communication Component) (Version:  - )
Honda EPC Motorcycles (HKLM\...\EPC MC DeInstall) (Version:  - )
HP Support Solutions Framework (HKLM\...\{FF81F9EB-61C1-48A4-8EE5-45C5D61BC0E0}) (Version: 12.19.53.13 - HP Inc.)
iCloud (HKLM\...\{6D234FFA-256A-4E78-8F97-C76A54D74CD9}) (Version: 7.21.0.23 - Apple Inc.)
Image Resizer for Windows (HKLM\...\{0903AF19-2041-4EBB-81CB-7A1506EC9868}) (Version: 3.1.2.0 - Brice Lambson) Hidden
Image Resizer for Windows (HKLM\...\{e798dcc8-a5a5-424e-9f9a-8148e824ab13}) (Version: 3.1.2.0 - Brice Lambson)
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Integration Assistant 3 (HKLM\...\{3715EF4B-E9E6-462F-858A-F2E8F1C77170}) (Version: 3.07.0000 - Snap-on Business Solutions, Inc.)
IObit Uninstaller 12 (HKLM\...\IObitUninstall) (Version: 12.4.0.4 - IObit)
iSkysoft iPhone Data Recovery(Build 4.0.0.7) (HKLM\...\{10B4DAB2-9F85-483e-BF03-31771821E060}_is1) (Version: 4.0.0.7 - iSkysoft Software Co.,Ltd.)
IsoBuster 4.9 (HKLM\...\IsoBuster_is1) (Version: 4.9 - Smart Projects)
iTunes (HKLM\...\{CE9ADB2A-43AF-49BA-A4F1-C12A79AD65BA}) (Version: 12.10.11.2 - Apple Inc.)
Java 8 Update 251 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F32180251F0}) (Version: 8.0.2510.8 - Oracle Corporation)
JMD version 4.0.0.0 (HKLM\...\{F7D00780-A984-44E9-BCC8-01CB4DC00AD8}_is1) (Version: 4.0.0.0 - JMD, Inc.)
Junk Mail filter update (HKLM\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
KEYDIYen (HKLM\...\{3F48D149-BDB5-4867-97FB-A6760C7401EB}) (Version: 1.9 - Shen Zhen Yi Che Technology Co.Ltd.)
LaunchEpc (HKLM\...\{9D8650A4-F0F6-48CD-8332-9A03397FDFE5}) (Version: 1.04.0001 - Snap-on Business Solutions, Inc.)
Licensing Control (HKLM\...\{A3F9535D-79BF-4FCC-9DE4-92DEB135A2E6}) (Version: 1.00.0000 - Snap-on Business Solutions, Inc.)
Logitech Vid (HKLM\...\{4FBCEA31-5D18-4212-9231-DE7CF1BE7DBB}) (Version: 1.10.1009 - Logitech Inc.)
Logitech Webcam Software (HKLM\...\{C27BC2A2-30DD-4014-B22E-63EB0DB572F9}) (Version: 12.10.1113 - Logitech Inc.)
Logitech Webcam Software Driver Package (HKLM\...\lvdrivers_12.10) (Version: 12.10.1110 - Logitech Inc.)
Microcat For Ford (Europe) (HKLM\...\{B9289B87-B17E-4C45-81F3-A82EAF83F24B}) (Version: 4.0 - Numele companiei dvs.)
Microsoft .NET Framework 1.1 (HKLM\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.8 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.8.03761 - Microsoft Corporation)
Microsoft .NET Framework 4.8 (简体中文) (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 2052) (Version: 4.8.03761 - Microsoft Corporation)
Microsoft Camera Codec Pack (HKLM\...\{64867E7B-D4D7-422E-883D-55C4BEB0E326}) (Version: 6.3.9723.0 - Microsoft Corporation)
Microsoft Expression Encoder 4 (HKLM\...\Encoder_4.0.1651.0) (Version: 4.0.1651.0 - Microsoft Corporation)
Microsoft Expression Encoder 4 Screen Capture Codec (HKLM\...\{952DCCD8-4039-46C8-BC8B-5C1EB6C8E130}) (Version: 4.0.1651.0 - Microsoft Corporation)
Microsoft Expression Web 4 (HKLM\...\Web_4.0.1460.0) (Version: 4.0.1460.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft SQL Server 2014 Express LocalDB  (HKLM\...\{4A1DEB7A-341B-453E-A3AF-7EA9902F9711}) (Version: 12.0.2000.8 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP1 English (HKLM\...\{E59113EB-0285-4BFD-A37A-B79EAC6B8F4B}) (Version: 3.5.5692.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM\...\{CA8A885F-E95B-3FC6-BB91-F4D9377C7686}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM\...\{a55ac379-46b0-461a-95b1-fef5c08443f2}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127 (HKLM\...\{e31cb1a4-76b5-46a5-a084-3fa419e82201}) (Version: 14.24.28127.4 - Microsoft Corporation)
Movavi Screen Capture Studio 8 (HKLM\...\Movavi Screen Capture Studio 8) (Version: 8.6.0 - Movavi)
Movavi Video Editor 12 (HKLM\...\Movavi Video Editor 12) (Version: 12.5.1 - Movavi)
Mozilla Firefox (x86 en-GB) (HKLM\...\Mozilla Firefox 112.0.2 (x86 en-GB)) (Version: 112.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 112.0.2.8514 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MyEpson Portal (HKLM\...\{3361D415-BA35-4143-B301-661991BA6219}) (Version: 1.1.3.6 - SEIKO EPSON CORPORATION) Hidden
MyEpson Portal (HKLM\...\MyEpson Portal) (Version:  - Seiko Epson Corporation)
paint.net (HKLM\...\{36C264F3-0458-42D9-A091-807B5CEB0FA7}) (Version: 4.1.1 - dotPDN LLC)
PC Connectivity Solution (HKLM\...\{83258E90-1F76-4E13-9F60-A0F8ED41E76F}) (Version: 8.22.7.0 - Nokia)
PDF Reader for Windows 7 (HKLM\...\PDF Reader for Windows_is1) (Version:  - PDFLogic Corporation)
PDF Reader Pro for Windows 7 (HKLM\...\PDF Reader Pro for Windows_is1) (Version:  - PDFLogic Corporation)
Photo Common (HKLM\...\{B1D0122C-6BE2-47A2-82AE-0BB3F6C91C49}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Photo Common (HKLM\...\{CAA0F57A-BA8C-4AD8-AA03-F32B0E4F5623}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
PL-2303 USB-to-Serial (HKLM\...\{A9111573-EF12-4D80-A5B9-55F620D5BCA1}) (Version: 1.00.000 - Prolific Technology INC)
PL-2303 USB-to-Serial (HKLM\...\{ECC3713C-08A4-40E3-95F1-7D0704F1CE5E}) (Version: 1.00.000 - Prolific Technology INC)
PSE12 STI Installer (HKLM\...\{11F9A376-342F-4297-82DA-1F6EA8ED4B6B}) (Version: 12.0 - Adobe Systems Incorporated) Hidden
QuickTime 7 (HKLM\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.9071.1 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM\...\{17528CE4-C333-48FB-A9E4-D841E795CDCE}) (Version: 3.0.23.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM\...\InstallShield_{17528CE4-C333-48FB-A9E4-D841E795CDCE}) (Version: 3.0.23.0 - Renesas Electronics Corporation)
SD_TOOLv5.8.6.1808291440 v5.8.6.1808291440 (HKLM\...\SD_TOOLv5.8.6.1808291440) (Version: v5.8.6.1808291440 - vimtag)
Sentinel Protection Installer 7.6.6 (HKLM\...\{8C2218AC-D1B1-4530-9E67-15164E0E52AB}) (Version: 7.6.6 - SafeNet, Inc.)
SetupUpgradeToolsEn (HKLM\...\{8189D0D8-5FDC-47AE-934D-9DA4AD57A700}) (Version: 1.0.1.5 - OBDSTAR)
SKP900 (HKLM\...\{589298D3-C271-4F04-97BD-7C2AC13DBBAC}) (Version: 1.0.0 - SKP900)
Skype version 8.97 (HKLM\...\Skype_is1) (Version: 8.97 - Skype Technologies S.A.)
Snap-on Integration - Professional (HKLM\...\{DC40154E-662F-4F91-B16F-6B09FECAE2C5}) (Version: 1.00.0108 - Snap-on Business Solutions, Inc.)
Snap-on Product Licenser (HKLM\...\Bell & Howell Product Licenser III) (Version:  - Snap-on Business Solutions)
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.0 - Safer Networking Limited)
Suzuki Worldwide EPC 2.6.0 (HKLM\...\SZNW2) (Version:  - Snap-on Business Solutions)
TeamViewer (HKLM\...\TeamViewer) (Version: 15.41.8 - TeamViewer)
UltraSnap PRO 2.1 (HKLM\...\UltraSnap PRO_is1) (Version:  - )
Universal CRT Tools x86 (HKLM\...\{6E43CA0C-046E-4F38-A0A2-3B1BA139B661}) (Version: 10.1.17134.12 - Microsoft Corporation) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.18 - VideoLAN)
WavePad Sound Editor (HKLM\...\WavePad) (Version: 10.06 - NCH Software)
WinCDEmu (HKLM\...\WinCDEmu) (Version: 4.1 - Sysprogs)
Windows Driver Package - Arduino LLC (www.arduino.cc) Arduino USB Driver (01/04/2013 1.0.0.0) (HKLM\...\1E3EA5624DD04BEFECF3FFF6D3A21CCE9CD70A91) (Version: 01/04/2013 1.0.0.0 - Arduino LLC (www.arduino.cc))
Windows Driver Package - Arduino LLC (www.arduino.cc) Arduino USB Driver (11/24/2015 1.2.3.0) (HKLM\...\8B585560B248755A6C5A24D5C0F50FA998310883) (Version: 11/24/2015 1.2.3.0 - Arduino LLC (www.arduino.cc))
Windows Driver Package - Arduino LLC (www.arduino.cc) Genuino USB Driver (01/07/2016 1.0.3.0) (HKLM\...\EC414D98E2986DCA1628FAED2163CD1C9A4ED7EC) (Version: 01/07/2016 1.0.3.0 - Arduino LLC (www.arduino.cc))
Windows Driver Package - libusb-win32 (libusb0) libusb-win32 devices  (04/21/2015 1.0.0.0) (HKLM\...\28E91B69CA377EB48D6E1B92C37F897036E8A818) (Version: 04/21/2015 1.0.0.0 - libusb-win32)
Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (HKLM\...\504244733D18C8F63FF584AEB290E3904E791693) (Version: 08/22/2008 7.0.0.0 - Nokia)
Windows Driver Package - STMicroelectronics (usbser) Ports  (04/25/2010 1.3.1) (HKLM\...\1628ECA16EA833D7F30DD35215E306FAD333DF83) (Version: 04/25/2010 1.3.1 - STMicroelectronics)
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Mobile Connectivity Tools 10.0.15254.0 - Desktop x86 (HKLM\...\{833F02C5-2C39-49F6-BD64-91D351081274}) (Version: 10.1.15254.1 - Microsoft Corporation)
Windows Mobile Device Center (HKLM\...\{904CCF62-818D-4675-BC76-D37EB399F917}) (Version: 6.1.6965.0 - Microsoft Corporation)
Windows Mobile Device Center Driver Update (HKLM\...\{E7044E25-3038-4A76-9064-344AC038043E}) (Version: 6.1.6965.0 - Microsoft Corporation)
Windows SDK AddOn (HKLM\...\{3BE62AA1-60B9-42EA-99BC-1A46B31C7E0C}) (Version: 10.1.0.0 - Microsoft Corporation)
Wise Disk Cleaner 10.9.8 (HKLM\...\Wise Disk Cleaner_is1) (Version: 10.9.8 - WiseCleaner.com, Inc.)
Zed-BULL (HKLM\...\{4B74E8AE-35AB-4C7E-B40C-60794780B12D}) (Version: 5.0.6 - IstanbulAnahtar)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 59%
Total physical RAM: 3327.18 MB
Available physical RAM: 1355.13 MB
Total Virtual: 15574.54 MB
Available Virtual: 11664.6 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:223.47 GB) (Free:19.93 GB) NTFS
5 Drive g: (FUSION CURA 110 GB) (Fixed) (Total:110.79 GB) (Free:81.51 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\IAN-PC
 
Administrator            ASPNET                   Guest                    
Ian                      
 
 
**** End of log ****
 


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#2 Wolverine 7

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Posted 06 May 2023 - 09:05 AM

Hi ,full make / model of computer?

 

Do a Speccy report also , to give some more details on the system as in the post you linked.

Run the program > go to "file" > publish snapshot > copy and past the link (url) in your next post.
 
Have you tried uninstalling the video card drivers and rebooting the computer?

Accidents don't just happen.They must be carelessly planned.

 

Dell Latitude 7380,Win 10 Pro,8GB,BunsenLabs Linux Antix Linux,,Kali Linux,


#3 jamesdavid101

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Posted 03 February 2024 - 03:22 AM

I've reviewed the MiniToolBox results you provided. It seems you're encountering audio issues on Windows 7, particularly during YouTube playback. The event log shows errors related to application crashes, including Excel. Additionally, there are service startup failures for RealtekWlanU, Wondershare Driver Install, and BdDci. The system also reports Schannel errors. To address this, you might want to update your audio and network drivers, investigate Excel issues, and check for malware. Visit the Microsoft website for relevant updates and solutions to enhance system stability.


#4 Abzyx

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Posted 04 February 2024 - 11:52 AM

Note that the original post was in May 2023. This topic was recently resurrected by No2bounce, whose final paragraph appears to be spam.
Patches? We don't need no stinkin Patches!




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