Unable to replace bad SSD in HP Laptop (detected, then not)

Hello,

Thank you for taking the time to read my post.

I have an HP 14-dv1629na Laptop which cam with a 512Gb NVMe SSD. This SSD has failed with no recoverable data so I wish to replace it. What should be a simple, clone or reinstall is just not happening.

I cloned W11 directly from a backup drive, fitted the SSD, it detects the SSD, starts booting, then suddenly goes to a BSOD saying "inaccessible boot device". It then restarts and at the POST screen it shows up saying there's no drive installed.

I reboot, open the UEFI BIOS page, the SSD is correctly identified there. I tried various adjustments to settings, though this BIOS has little to offer in that regard. Nothing changes the result.

So instead, I try to boot to a windows installer USB. Boots fine, but can not detect any SSD. I tried loading the IRST driver manually, but still nothing found.

I managed to make a BIOS updated USB to update to the latest BIOS. Now it will boot to windows (with the cloned ssd)... However....

Once in windows it constantly freezes and is unusable. I was able to get to event viewer once and can see lots of disk warnings "The IO operation at logical block address 0x182a848 for Disk 0 (PDO name: \Device\0000003b) was retired"

If I leave it on for a while it will eventually BSOD and reboot to the BIOS message saying there's no SSD.

I've tried two different brand new SSDs.

It feels very much like a software / driver issue, but I am at a loss as what to do next. 

Any suggestions would be appreciated!

Hi, a needed thing you missed is what make and model is the replacement drive ?

Was it setup as Raid if there was /is another drive ?  If so need to start over from scratch.

I would think that it is still seeing the previous drive. Open Device Manager and delete the old drive drive if there. Reboot.

Check back into Device Manager. Is it gone ?

Turn off MS Fast Start : https://www.windowscentral.com/software-apps/windows-11/how-to-enable-or-disable-fast-startup-on-windows-11  Should leave off.

In Bios is it still seeing that make and model drive that was installed.  If so did you switch the Boot Priority to the New Drive.  Is a option to remove old drive ?

If still running free version of McAfee remove it with it's Removal Tool.

Please follow the instructions here for BSOD : https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-vista-through-to-11/

(I will request the Topic to be moved to the BSOD Forum)   Topic Moved

Edited by Pkshadow, 17 April 2024 - 01:32 AM.

Thank you for your replies. To answer your questions...

The original drive has been replaced as it only has one M.2 slot.

The replacement drive is an XPG Spectrix S40G M.2 2280 PCIe GEN3x4 SSD 512GB

The original faulty drive is an Intel Optane H20 with Solid State storage (32GB Optane / 512GB NAND). 

There's no McAffee or other AV installed.

I've not been able to run the BSOD tool mentioned as even though it boots, it just hangs more than it runs then eventually restarts as described.

I've been able to download the minidump file from the new SSD (attached) using a caddy. This BSOD is presumably the one that makes the laptop reset sometime after it has already booted as this is a different one of "CITICAL PROCESS DIED".

The original faulty drive is an Intel Optane H20 with Solid State storage (32GB Optane / 512GB NAND).

That's probably your problem then! The original drive is NOT just an SSD, it's a combo drive containing Optane memory and an SSD. You're having probvlems I expect because the Optane memory is missing with the new SSD.

There are a number of ways to disable Optane memory, depending on how it was enabled. Take a look at this: https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage/intel-optane-memory.html

Edited by ubuysa, 17 April 2024 - 06:21 AM.

 

The original faulty drive is an Intel Optane H20 with Solid State storage (32GB Optane / 512GB NAND).

That's probably your problem then! The original drive is NOT just an SSD, it's a combo drive containing Optane memory and an SSD. You're having probvlems I expect because the Optane memory is missing with the new SSD.

 

There are a number of ways to disable Optane memory, depending on how it was enabled. Take a look at this: https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage/intel-optane-memory.html

 

The OS installed on the new SSD was not set up with Optane. I don't see why this laptop should not be able to use an ordinary SSD to boot, nor why the BIOS can correctly identify the SSD, but then the W11 installer can not. Or why it apparently vanishes after crashing. It is able to boot the SSD via USB in a caddy and it works fine. Only in the M.2 slot does it have these issues.

I'm thinking maybe some BIOS or storage driver issue, though even when I make a dedicated HP cloud recovery drive for the laptop, it gets to the point for formatting the drive, waits a bit then says contact HP Support

You told us that the install was from a clone/backup or something.

What is make/model of the Intel Drive with Optane please.

:

Disable System Acceleration with Optane : https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage/intel-optane-memory.html

It runs the same as any other HDD or... that has a Cache.  Dis not matter if installed as Optane it is Optane.

EDIT : copy/paste URL failed with wrong URL, corrected.

Edited by Pkshadow, 17 April 2024 - 04:00 PM.

Hello, Thank you for your replies,

The clone is from a backup I use to set up a variety of laptops, so not specifically an OS that was on this machine. (This works fine on the last 50 something computers, just not this laptop)

I was able to get the Optane software on and open, it is already disabled as it says "Your system is not Optane Memory Ready" - "There are no valid disk pairs in your system". Makes sense as the new one is not an Optane SSD. I removed the software altogether and it has made no difference.

The original SSD is marked:

Model: HBRPEKNL0202AH
CT: UKDYL01Q7FRU7T
HP P/N: M14172-001

FW: HPS1-HPS1

SA: M12421-200

PBA: K97463-200

To me it seems like some sort of BIOS/Driver/Firmware issue as I can't get any other SSD to show up in the windows bootable installer. Perhaps an identical drive would work if I can get one, but I don't see why any other one would not.

I tried loading the Intel drivers "f6flpy-x64.zip" in the windows installer but it finds no compatible hardware. Intel's website shows there's a newer driver, but I can only find this as an EXE so can't use that in the windows installer.

I'm not sure what else I can try. It seems a shame to write off an otherwise working laptop.

Booting a Windows system that was not installed on this laptop is a huge mistake. I don't care how many other systems it appears to work on. During the install process Windows configures itself for the hardware platform it's going on, not to mention all the drivers installed are also for that platform. Trying to use that system on another PC/laptop is asking for problems. I wouldn't consider trying to debug these problems with a Windows system from another device.

In that vein, you clearly haven't replaced like-for-like with that SSD, another reason why I would want to see a fully clean reinstall of Windows onto that new SSD. IMO trying to shortcut that is another huge error.

Windows is NOT exactly the same on every computer....

Edited by ubuysa, 18 April 2024 - 05:34 AM.

Have you tried reaching out to their customer service for assistance? Sometimes, a fresh perspective or specialized guidance can make all the difference.

Welcome to BC @polles 

Please note the titles of people giving information such as : BSOD Kernel Dump Expert  and  BC Advisor  testing and reading of information that would seem beyond you for posting what you did.

Edit

Edited by Pkshadow, 19 April 2024 - 01:45 AM.

I'm in full agreement with @HellyH here. Laptops are a huge compromise - actually they are a whole set of compromises. It is highly likely that the motherboard/firmware for that laptop expects to find a hybrid drive in that location, and since your new NVMe is not a hybrid drive the hardware doesn't want to work with it.

I would contact HP support and run this by them because I don't think there's very much we can do for you on here.

Thank you all for your replies,

I was able to get an identical SSD to the original Optane one. The result is exactly the same.

Detected fine in BIOS, not detecting when using a bootable USB installer or other bootable applications.

Cloned OS to the drive has the same result again too. Weirdly when it crashes and boots to the recovery options, if I open command prompt and use diskpart, it also can not find any drives. This is even though the recovery environment was loaded from that SSD!

At this point I see nothing else I can do so I will have to put it down to some controller issue on the board or perhaps faulty BIOS.