Win 10 Six crashes today.

Hi,

My computer got six blue screen crashes today. Happened about a couple hours after I had turned on the computer finished some gaming and then was just browsing the web (did have about at least 15 tabs open though).

Noticed the crashes would occur frequently if I did not allow the computer to rest for about 30 minutes. At the time of writing this post, cleaned out some dust and computer has not crashed in about an hour.

I use the computer daily and from looking at event view (I think I remember seeing one past blue screen) it seems the other critical kernel power incidents occurred once about 5 and 6 days ago. Other than that its been more than 2 months where 3 other incidents occurred spaced a month apart (do not remember seeing a blue screen though).

Some things to know about the computer hardware. It's a second hand computer. After I bought it and was cleaning/applying new thermal paste, I noticed the motherboard's cpu pins were bent out of place or at least one missing. After some various trials of trying to bend the pins back into place managed to get the computer working. Its been about 3 months and with daily usage have not noticed any errors than one past blue screen about a week ago.

Storage wise, I got a ssd as the primary storage and a hard drive partition as secondary storage.

As requested the sysnative file is attached 

the Speccy published is http://speccy.piriform.com/results/UNgJeFFE7qyJZjNx1i5OIlE

and in the process of doing the memory and hard drive diagnostics at carrona.org

I did run hwmonitor and none of my temperatures seem to be out of range. In the Gigabyte Bios option I have fans set to max but this does not have seem to impacted the 2 pc fans speed at all other than maybe the cpu fan

Thanks in advance.

 SysnativeFileCollectionApp.zip   1.67MB   3 downloads

Edited by Dystal3, 19 November 2023 - 12:26 AM.

Hi, Welcome to BC.

Do you know what Revision your M/B is ?? 1.0 , 1.1 , 1.2  ??  Is painted on the M/B ...lol usually under the video card pr CPU-Z may have the info please.

EDIT : any reason using a Windows 10 Education Version  ?? 

Edited by Pkshadow, 19 November 2023 - 01:34 AM.

It says on my motherboard rev 1.2.

As for the windows education, it was one offered free via my university.

Oh and no crashes as of yet.

Edited by Dystal3, 19 November 2023 - 01:49 AM.

Edited by Pkshadow, 19 November 2023 - 03:10 PM.

M/B Support Page : https://www.gigabyte.com/Motherboard/GA-Z97X-SLI-rev-12/support#support-dl-bios

Doing work on systems and figuring your issue requires to set ram to accepted speed

Turn off anything in BIOS that Speeds up the Boot for the same reasons as below :

Turn off MS Fast Start : https://www.windowscentral.com/how-disable-windows-10-fast-startup /11 and WHY !

Suggest reinstall your Sound as seems there is a warning in DxDiagx86 file : Sound Tab 1: The file vbaudio_cable64_win7.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.  

MemTestError

MemDiagV1

NoBootFailure

SystemDisk

Dump 1)  PAGE_FAULT_IN_NONPAGED_AREA (50)

Invalid system memory was referenced.  This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.

PROCESS_NAME:   upfc.exe = "Updateability From SCM"                             - This would seem to be checking if can update and would guess a License as well.
IMAGE_NAME:  ntkrnlmp.exe

A little confusing.    With luck someone will be around later tonight/late morning maybe another few hrs for you and will read this.




 

Do note that this system can not go up to Win11 it will make a excellent Linux Box though.   Win10 End of Life Mid year 2025.

Suggest look at Linux Mint Cinnamon as is most like Windows and comes with Software. Check videos out

Tons of software available : https://alternativeto.net/platform/linux/

Edited by Pkshadow, 19 November 2023 - 02:47 AM.

All five dumps point at bad RAM being the root cause here. The easiest and most reliable way to check your RAM is to remove one stick and run with just the one stick Then swap RAM sticks and run on just the other one for a day or two - or until you get another BSOD. This will clearly show whether one stick is bad.

So having run this chip myself on the Maximus Extreme Board : grab a set of 4x8 matched sticks, speed 1333 if going to use XMP and in SPD somewhere set the timings from CPU-Z

Go out of Windows to Linux rocking and rolling.  Will be amazed with the 32gig and the chip @ 4GHz    (

(I actually ran faster ram myself but is the reason I burned out my chip.)

Thanks for the analysis guys. Fortunately, there still has not been a blue screen apart from those 6 crashes yesterday. (I did play a little of left 4 dead 2 for the first time yesterday so maybe that stressed the pc and the bad ram out too much.)

In terms of windows updates haven't found a single unsuccessful install in update history. For drivers and other I also don't see any unsuccessful update and looked in device manager for any unknown ones but didn't find any.

For now I've switched the power profile and disabled MS fast start. Been trying to see if there's any option in gigabyte's BIOS that leaves high performance on for the ram but all the values should be on default as I haven't messed much with the BIOS other than trying to speed up the fans. I assume that's where the option for ram speed is for XMP and in SP, though don't remember ever enabling it.

As for the bad ram I'll experiment running the system on one stick of ram to tell which is the one that is faulty. Otherwise, looking into buying new ram fitting within the motherboard's specs. ddr3 1600/1333 MHz

Also, don't have much experience with linux so I'll probably wait on that option till windows 10 support runs out. Thought,  I do have an old dell xps laptop m1330 that I do want to install a linux distrubtion on.

Edited by Dystal3, 20 November 2023 - 01:24 AM.

Speccy Reported XMP as on.

Figured I'd give an update in case anybody ever came upon this post with a similar issue like mine. My issue is SOLVED. The problem was not with the RAM, software, etc it was with the bent motherboard cpu pins.

I can confidently say this after having run the pc for about 3 weeks without any of the past blue screen issues.

Back when I last posted, the blue screen error eventually happened again so I decided to perform different tests of memtest86 with only one ram stick, the other, and both. All these tests passed. In addition, I ran the computer on only one stick of ram and still got a blue screen on both sticks after switching them. Thus, I decided it was not the ram that was faulty.

I thought windows had gotten corrupted as Bios screen went through but blue screen came up on windows bootup. Occasionally, Windows would show also show a startup menu to try to fix the unsuccessful windows boot but failed. I decided to reinstall windows but the blue screen would pop up interrupting it.

Therefore, I figured it was a good time to apply new thermal paste, move the fans around, etc. This lead me to decide to play around with the bent cpu pins again to see if I could perfect my previous work. With trial and error, I got the motherboard lights to again boot up and the blue screen error has not shown up again.

Only issue I have now is when the computer goes into sleep mode (usually turn it off) there is no display output when waking it up sometimes. Problem is easily solved by turning the computer off by power button and turning it back on again.

Edited by Dystal3, 11 December 2023 - 02:51 PM.

I Great news on the fix.  

Could you please use proper page formatting using Paragraph breaks when needed. 

I find all the above very hard to read all condensed like that and am using a 32in TV to view it.

Thanks.

Edited by Pkshadow, 11 December 2023 - 07:11 AM.

 

Problem is easily solved by turning the computer off by power button and turning it back on again.

Note : that the above is not a solution.  It is a problem.  Every-time you do Reset like that you corrupt your install and do damage to your drives as well as the Motherboard and Chip

EDIT : This issue may appear due to graphics card driver corruption, virus/malware attack, incorrect power plan settings, or faulty hardware parts

Disconnect Monitor and Connect it Back.  See if issue happens again.

Delete your Power Plan : https://www.howtogeek.com/15140/what-is-hiberfil.sys-and-how-do-i-delete-it/

&

https://www.windowscentral.com/how-use-powercfg-control-power-settings-windows-10

Edited by Pkshadow, 11 December 2023 - 07:18 AM.