BSOD on win10, providing info

Mod Edit:  OP deleted original topic, results moved here - Hamluis.

ty Pkshadow

 

Edited by hamluis, 11 April 2024 - 03:47 PM.

It is actually best to leave it on and to move this to the BSOD Forum.  It maybe something else that is causing TPM to crash out. Have it looked at by the BSOD Kernel Dump Expert reading the Stack to find out for sure.   As well Idle does not tell the full store of what was going on in idle.

https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-vista-through-to-11/

Edited by Pkshadow, 10 April 2024 - 03:08 PM.

ty Pkshadow for pointing me here

attached the required file SysnativeFileCollectionApp.zip
i added the file earlier SysnativeFileCollectionApp.zip but i must not have seen this: Error This file was too big to upload
reuploaded on my mega account i hope that will do instead https://mega.nz/file/LHp2WCZC#egIbJonAI7JWEL8jh0MSWGtcSjT0mK06Kv5easfdZm0

didn't think speccy was mandatory, i posted my specs but i added it now as well
http://speccy.piriform.com/results/8klCB0iQ7simxozVrUGur5u

i do not have bitlocker on and i think the TPM is causing random BSOD and resets (had 6 since 19 december)
my pc is always on 24-7 and can run any number of days 35-40-45 days without issue but I can get a rng BSOD and a reset

wasn't doing anything special when they happened. actually last 3 the pc was in idle mode and i wasn't using it (just some of my usual frequent tabs on opera, chrome, firefox: discord, mail, some random tabs, youtube, twitch but not running any videos or streams or anything else)

19 dec 2023 10:50 pm
7 feb 2024 8:53 pm    
9 feb 2024 4:28 pm
10 feb 2024 4:40 am
1 mar 2024 2:56 am
10 apr 2024 2:17 pm
 

i suspect it's TPM because i didn't have TPM until december and these errors appeared in event viewer when it happened

-The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
-The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 

Windows 10 Pro, Version 22H2, Installed on 25-‎May-‎23, OS build 19045.3930, Experience Windows Feature Experience Pack 1000.19053.1000.0

The first spec Ryzen 5700X is my current system, the other one Ryzen 3600 belongs to my mother since december 2023.
-i was on win7 for 14 years until may 25 2023 then i upgraded to 10 (not a clean install). i never had any issues on 7 or on 10 from may until my pc upgrade in december (basically 7 months of 100% uptime). i gave my old pc to my mother she had no issues with it but then again neither did i however it's probably not even hardware related. i didn't change or install any drivers or windows updates when i transitioned to the new system (everything was plug and play). i cloned my wd green sata 128gb windows sata to the samsung 256gb nvme and the 2x1tb wd blue i just copied all my data to the 4tb legend nvme
 
-my pc is on 24-7 i never turn it off not even while i sleep (low pwer usage in idle anyway)
i work on it, it's my communication device, my leisure time as well (discord, gaming, music, movies, youtube, twitch)
my temps are fine i monitor everything always (temp+load%+wattage in games but also got sensors on the taskbar for gpu+cpu)
like this give or take depending on the game https://i.ibb.co/C2ppnJY/avg-temp.png

psu: EVGA SuperNova 650 G6, 80 plus Gold (bought in jan 2023)
mobo: GIGABYTE B550 GAMING X V2 (bought dec 2023)
cpu: Ryzen 5700X (bought dec 2023)
ram:FURY Beast 64GB DDR4 3200MHz CL16 Dual Channel Kit (bought dec 2023)
gpu: Nvidia GeForce RTX 3060 Ti Eagle OC, 8GB GDDR6, 256-bit (bought in nov 2022)
storage: 1-ADATA Legend 960 Max 4TB PCI Express 4.0 x4 M.2 2280 (main)
              2-SSD Samsung 970 EVO Plus 250GB PCI Express 3.0 x4 M.2 2280 (windows)    
monitor: Samsung 32" S32A600UUU, WQHD, 75Hz, 5ms (bought in nov 2021)
case: Chieftec CG-04B-OP

psu: Corsair CX600 (bought in dec 2012)
mobo: B450-A PRO MAX (bought jan 2021)
cpu: Ryzen 3600 (bought jan 2021)
ram: 32GB DDR4 dual channel HyperX Fury, 2x16GB, 3200MHz CL16 (bought jan 2021)
gpu: Radeon HD PRO
storage: 2x WD blue SSD 1TB and 1 WD green 120gb windows dedicated (bought in dec 2020)
monitor: AOC 31.5" Q3279VWF, QHD, 60Hz, 5ms (bought in may 2018)
case: Enermax Staray Vegas

 

Edited by eliasgusta, 11 April 2024 - 01:01 PM.

Hi, please follow the posting instructions you must have missed : https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-vista-through-to-11/

Post for each, it will tell us more.  Please label each Speccy Report and Sysnative Collection by Processor  Keep to point on each if you will please and no need to use the Quota All Box.

There are limits to amount of pics and files combined, nothing extra if not requested. use words.   3 step  process to attach stuff.  Thanks.

There is an article on Attaching Files to Posts On BleepingComputer.

Good luck!

thank you and sorry for rushing i thought i had it done proper. should be 100% now (i edited my first post with these links as well)

didn't think speccy was mandatory, i posted my specs but i added it now as well
http://speccy.piriform.com/results/8klCB0iQ7simxozVrUGur5u

i added the file earlier SysnativeFileCollectionApp.zip but i must not have seen this: Error This file was too big to upload
reuploaded on my mega account i hope that will do instead https://mega.nz/file/LHp2WCZC#egIbJonAI7JWEL8jh0MSWGtcSjT0mK06Kv5easfdZm0


 

Edited by eliasgusta, 11 April 2024 - 12:58 PM.

Hi, is ok, Speccy provides information on the Devices you have listed that is needed especially in BSOD issues it is helpful, thanks.

Is this Version 23H2 ???  Check please in Settings-->System-->About or from a Dos Prompt type winver and provide the information please.

Speccy Report is showing Windows Update that 22H2 has failed

B550 GAMING X V2 (rev. 1.0/1.1/1.2/1.3)   When you cite your Motherboard please cite the Rev #   What Rev number is it please : (rev1.0) (rev 1.1) (rev 1.2) (rev 1.3) ???

Starting from the op of Speccy : LS32A600U Monitor : if that info is correct gives this page : https://www.samsung.com/us/business/support/owners/product/s60ua-series-s32a600uun/ for drivers.

Speccy is reporting : Internet Explorer  Version:  11.3636.19041.0 is still on your System : On June 15, 2022, the Internet Explorer 11 desktop application ended support on certain versions of Windows 10*.

https://learn.microsoft.com/en-us/lifecycle/announcements/internet-explorer-11-end-of-support

Suggest Removing IE 11 due to it is insecure and is of no use for most modern Web Pages : https://www.windowscentral.com/how-remove-internet-explorer-11-windows-10

All IE 11 and below Web Pages can be seen in Edge Compatibility Mode.

You have Java Installed 2 x's :  Version:  8.0  Update: 221  Build:  11  and Version: 8.0  Update: 231 Build: 11  If you are using thes they are insecure.  If using these should try to Update the Program that needs them.  If No longer need them Uninstall them as most Jave is now done in the browser.  As well Current Version of Java is : 8 Update 401

Java.com

Task Scheduler :  Does this need to be there : GPU-Z, HWiNFO, MiniToolPartitionWizard , o remind you to update or get updates.  Most updates are never needed for these programs do to not updating the system.

MSIAfterburner is in Scheduler, if you have Overclocked your GPU please return it to Stock OC Settings so that this can be eliminated as the Problem.

As well in Updates you have taken Driver updates for NVIDIA yet running MSI Afterburner : Should not need MSI Afterburner on a Factory OC Card.

Please Never allow Windows to update your GPU Drivers and in this case a very special GPU : GeForce RTX 3060 Ti Eagle OC

&

After returning your GPU to Factory Settings please use DDU to Remove the Microsoft Driver that was installed.

Suggest using this site from now on as easy to get, tells you what has been updated/fixed : https://www.techspot.com/drivers/manufacturer/nvidia_geforce/

&

stop MS Driver Update for it:

https://www.tenforums.com/tutorials/146562-prevent-windows-update-updating-specific-device-driver.html

ADATA LEGEND 960 if have not downloaded the SSD Toolbox should do so : https://www.adata.com/en/consumer/category/ssds/solid-state-drives-legend-960/ for Firmware Updates and ....

Do not allow MS to Update the drivers for this unless it uses drivers from MS to begin with.

Samsung SSD 970 EVO Plus 250GB if have not got Samsung Magician Installed should do so : https://semiconductor.samsung.com/us/consumer-storage/magician/

or Firmware Updates and ....

Ok, break..............

Edited by Pkshadow, 11 April 2024 - 08:47 PM.

Dump File : 041024-6343-01  Apr 10/23

DxDiagx86

=========

RADAR_PRE_LEAK_WOW64

NFS11.exe                                 - EA Games : https://www.google.com/search?client=firefox-b-d&q=NFS11.exe

RADAR_PRE_LEAK_64

LustTheoryS1.exe                     - https://www.google.com/search?client=firefox-b-d&q=LustTheoryS1.exe

Explorer.EXE                             -  As mentioned, out of date, use Edge Compatibility Mode.

HOSTS.EXE

==========

Running Fitgirl Repacks.    - Please Uninstall any Cracked Games and Open a Topic in the Malware Removal Forum after you have completed the required Checklist

DUMP 6343-01  Apr 10/23

SYSTEM_SERVICE_EXCEPTION (3b)

PROCESS_NAME:  Agent.exe                      - Is Agent.exe malware? Agent.exe is not inherently malware, as it is a generic name used by legitimate software programs for their agent or updater process. However, some malware may try to disguise themselves as Agent.exe to avoid detection and run malicious activities on a system.

SYMBOL_NAME:  Ntfs!NtfsCreateScb+94

IMAGE_NAME:  Ntfs.sys                               - Possible Disk Corruption ; Run Samsung Magician

The Stack will need to be read by @ubuysa The BSOD Kernel Dump Expert   

NOTE : Only one Dump looked at superficially do not remove SysnativeCollection.zip till seen by above.  Thanks.

Edited by Pkshadow, 11 April 2024 - 06:12 PM.

First things first. I note that you believe the TPM chip you fitted may be the root cause, we can check that quite easily because your AMD CPU contains an fTPM which you can enable via a simple BIOS switch. I suggest you remove the TPM chip you installed last December and in your BIOS enable AMD CPU fTPM (page 30 in your motherboard manual). Windows 11 will be quite happy with that fTPM.

Do you still get BSODs?

If you still get BSODs with the TPM chip removed and the fTPM in use, then please run the SysnativeBSODCollectionApp again and upload the resulting zip file.

thank you for anybody who is willing to help, i know how hard it is to diagnose such an issue because it appears to be random and i cannot reproduce it.
my pc can run 30-40 days no problem with 100% uptime cause i never turn it off and yet can get still get a random BSOD even when i'm not using it (6 were total, last 3 i wasn't even on my PC)
 

First things first. I note that you believe the TPM chip you fitted may be the root cause, we can check that quite easily because your AMD CPU contains an fTPM which you can enable via a simple BIOS switch. I suggest you remove the TPM chip you installed last December and in your BIOS enable AMD CPU fTPM (page 30 in your motherboard manual). Windows 11 will be quite happy with that fTPM.

 

Do you still get BSODs?

 

If you still get BSODs with the TPM chip removed and the fTPM in use, then please run the SysnativeBSODCollectionApp again and upload the resulting zip file.

i don't have any knowledge of TPM, i just looked at the errors from the event viewer but maybe it's not related to it at all

my motherboard is B550 GAMING X V2 rev 1.3 with bios version FC date 06-08-2023 (they apparently renamed the bios versions, the one i got is now listed on official site as F16)

not sure what i will do yet but i looked a bit more at event viewer and at the last BSOD

The previous system shutdown at 2:15:48 PM on ‎4/‎10/‎2024 was unexpected.
2:17:02 PM Driver detected an internal error in its data structures for .
2:17:04 PM The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
2:17:04 PM The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
2:17:09 PM The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8065ec06eb4, 0xffffdd83b271dd20, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\041024-6343-01.dmp. Report Id: 135b77cd-80f6-4da7-9391-8806f86e2b97.

originally i thought the TPM causes the BSOD but looking at the exact times in event viewer, all the errors were after the shutdown occurred (so they didn't really do anything?)
i can't understand what is in the dpm files, doesn't give me any useful info, maybe ubuysa can understand those better

edit: i also don't understand fully what you said, ubuysa
remove the TPM chip? you mean remove my 5700X the actual CPU from the motherboard socket?
i guess i could try to enable fTPM in bios, but i don't know what that will do is there any potential problems from that? i'm on windows 10 tho not 11
it can take weeks to get a BSOD so even if i do this might be a while before i get another one
(i know 11 needs both TPM and secure boot enabled - i cannot enable secure boot now but that's another topic no need to get into that too)

Edited by eliasgusta, 12 April 2024 - 09:50 AM.

Repeating your Post # 1 info does not help, nor does Post # 3 as we have read it and your original post.

Turn on TPM in BIOS ass was instructed and given the Page # of your Manual to do so.

You must have missed this :

 

HOSTS.EXE

==========

Running Fitgirl Repacks.    - Please Uninstall any Cracked Games and Open a Topic in the Malware Removal Forum after you have completed the required Checklist

 

edit: i also don't understand fully what you said, ubuysa
remove the TPM chip? you mean remove my 5700X the actual CPU from the motherboard socket?

No. When you said in your original post that "i suspect it's TPM because i didn't have TPM until december and these errors appeared in event viewer when it happened" I naturally assumed that meant you'd installed a discrete TPM chip onto the motherboard? Is that not what you did?
 

i guess i could try to enable fTPM in bios, but i don't know what that will do is there any potential problems from that? i'm on windows 10 tho not 11

Windows 10 does not require a TPM, so disable TPM completely in the BIOS (do not use fTPM). If you have a discrete TPM chip plugged into the motherboard then remove it.

TBH I think that the TPM issue is a Red Herring, but since you seemed to be fixated on that I wanted to try an put your mind at rest. You can do that by disabling and/or removing the TPM chip as described above.

it can take weeks to get a BSOD so even if i do this might be a while before i get another one
(i know 11 needs both TPM and secure boot enabled - i cannot enable secure boot now but that's another topic no need to get into that too)

You don't have Windows 11 so TPM and Secure Boot are non-issues for you at the moment. Keep things simple, especially when you're having problems.

Looking at the dumps this looks to be a RAM issue. I'm seeing corrupt PTEs (page table entries) in three of your dumps and 0xC000005 exceptions (invalid memory access) in two dumps. These are all suggestive of a potential RAM problem.

It will take an age to run Memtest86 twice over your 64GB RAM and you won't be able to use the PC at all during that time. I would suggest instead that you remove one 16GB RAM stick for a few weeks - long enough to have had a BSOD. Then return that stick and remove another for a few weeks - until you have run for a few weeks with every RAM stick removed. I can't imagine you needing to use more than 48GB of RAM so this should be a painless activity for you.

The other dump is a 0x101 CLOCK_WATCHDOG_TIMEOUT and we'd need the full kernel dump to debug that one. If you see another 0x101 CLOCK_WATCHDOG_TIMEOUT please immediately copy the file C:\Windows\Memory.dmp to a temporary location somewhere (a Temp folder perhaps) to prevent it being overwritten by a subsequent BSOD. Then upload that kernel dump. The bad news there is that 0x101 BSODs are often down to a faulty CPU....

Edited by ubuysa, 13 April 2024 - 04:04 AM.

B550 GAMING X V2 rev 1.3  https://www.gigabyte.com/Motherboard/B550-GAMING-X-V2-rev-13/support#support-dl-bios    Bios Version : FE    Release Date : Mar 27, 2024

You are going to the wrong website if you are saying your BIOS has been renamed.     Not a chance it has been renamed.   Please update your Bios to the above Current Version from the above URL.

If you did not Update the APO and your Chipset : Jan 03, 2024  do so as well please and any other driver you have missed or not sure...Update it.

Glad double check at times.......... you could have made things even worse for your self and Bricked your Motherboard.

Uninstall this : GIGABYTE Control Center Full Installation Package  if that is where you got the info about the Bios it was BAD INFO, remove it from your system and use your Support Page as everyone used to do.

To have even less issues Why not update to Windows 11 and install your Motherboard Drivers for it. ............

@ubuysa  please see above Motherboard Support Page this board Supports Win 11 with out having to add a TPM chip.   Not sure I do remember someone with that a while ago.  Anyway. Install the FE BIOS @eliasgusta