I get DXG krnl fatal error and I am not sure why.

I have Alienware m17 r5 Laptop
and it recently return from the lab from fixing due to power issues:
ever since. it tends to frquently crash whenever i would try to use Da vinci resolve.
when it does i would get a BSOD with an error code that said: DXG krnl fatal error
 

At first i tought i suspected was Hardware problem and that the guys in the
lab screwed something up when they replaced the motherboard.

I decided to investigate farther and test the computer a bit more.
I went on with the assumption the error has to do with the GPU becuse video editing is a GPU intensive task. and up untill this point it was the only thing that got my computer to Crash (Web browising and other lighter activtied worked fine)

the testing and its resuls were as follows:
Environment:

• I was working on the Devinci Resolve 18.6
• Windows 10 64 bit
• The project i was working were stored on an external hard drive.
• GPU: The laptop I am working with have two GPUs.:
  • dGPU, GeForce 380
  • eGPU: AMD. I currently do not remember the exact model.
• speccy snapshot of my Laptop: http://speccy.piriform.com/results/G6H7w1WSLyo3UaN4qEl2FAC

The actual Test

• I started to play a game called "Project Wingman." I did not measure the time I was playing but I estimate it was somewhere between 30 minutes to an hour. Laptop performed as expected and did not crashed
• In the Nvidia Control Panel, I changed the settings from "Optimus" to "Use Nvidia Graphical" only.
  • i then continued my work in video editing. I measured the time I was working with a timer. I worked for around 40 minutes and again, the laptop performed well and did not crash.
• I opened another game, this time God of War 2018. In the game settings, I changed the GPU to the integrated GPU. I played for roughly 50 minutes. And once again, the laptop performed as expected and did not crushed.

At first I suspected the hardware damage, but due to how well it performed in my testing I am not so sure anymore. In fact I'm quite confused as for what could be the source of the problem. Is anyone have any idea what could it be and what can I do to fix it?

As mentioned the Bios Update was marked as Critical as is all others there marked as Critical need to be updated.

 

The Bios info page : https://www.dell.com/support/home/en-ca/drivers/driversdetails?driverid=r678v&oscode=w2021&productcode=alienware-m17-r5-amd-gaming-laptop

 

Dell Technologies highly recommends applying this important update as soon as possible. The update contains critical bug fixes and changes to improve functionality, reliability, and stability of your Dell system. It may also include security fixes and other feature enhancements.

 

 

Open Settings and type in the Search Box ... Activation

 

you, yes it is updated as per : https://learn.microsoft.com/en-us/windows/release-health/release-information screen shot and Release info.

 

There are no Dump Files in the Sysnative Collection. Please make sure you have it turned on to Small Dumps :

 

https://www.windowscentral.com/how-manage-crash-dump-settings-windows-10

 

Please search C: for Memory.dmp and also us in search the parameters *.dmp and see what it comes up with please.

 

Proper dump files are needed to figure out the exact issue while reading them.

 

If you have a cleaner turned on of some sort stop using it and turn it off in schedule if it is scheduled to run so it does not delete the *.dmp files, thanks.

 

ue to lack of information with no Crash Dump Files Please Download Minitoolbox from the below link :
http://www.bleepingcomputer.com/download/minitoolbox/
  Run the tool and only select the following tick boxes.
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
Now click "Go" and Copy/Paste and post the output text in your next reply

MiniToolBox by Farbar  Version: 13-05-2022
Ran by hunter (administrator) on 13-04-2024 at 15:31:20
Running from "C:\Users\hunter\Downloads"
Microsoft Windows 10 Enterprise LTSC  (X64)
Model: Alienware m17 R5 AMD Manufacturer: Alienware
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/13/2024 12:05:38 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Dell.TechHub.Instrumentation.SubAgent.exe, version: 2.1.9.7434, time stamp: 0x656f70bc
Faulting module name: ntdll.dll, version: 10.0.19041.4239, time stamp: 0xad5435e9
Exception code: 0xc0000374
Fault offset: 0x00000000000ff349
Faulting process id: 0x1f4c
Faulting application start time: 0x01da8db9b55e007f
Faulting application path: C:\Program Files\Dell\DTP\InstrumentationSubAgent\Dell.TechHub.Instrumentation.SubAgent.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 79d482f4-92fb-4625-a4d2-d0a8fe29ed5e
Faulting package full name: 
Faulting package-relative application ID:

Error: (04/13/2024 11:11:47 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=32d2fab3-e4a8-42c2-923b-4bf4fd13e6ee;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (04/13/2024 11:11:41 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=32d2fab3-e4a8-42c2-923b-4bf4fd13e6ee;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (04/13/2024 09:18:41 AM) (Source: VSS) (EventID: 8194) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {7f583520-9c60-453c-b4d9-59441005bdab}

Error: (04/13/2024 08:49:55 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: NVDisplay.Container.exe, version: 1.37.3103.4323, time stamp: 0x621dbda6
Faulting module name: atiadlxx.dll_unloaded, version: 30.0.14052.3002, time stamp: 0x62865d99
Exception code: 0xc0000005
Fault offset: 0x000000000000c83a
Faulting process id: 0x1814
Faulting application start time: 0x01da8dba34c6738e
Faulting application path: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_a9769eb167fae6e6\Display.NvContainer\NVDisplay.Container.exe
Faulting module path: atiadlxx.dll
Report Id: 20d76cce-d71f-494c-8566-7d4abbba2842
Faulting package full name: 
Faulting package-relative application ID:

Error: (04/13/2024 08:46:27 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=32d2fab3-e4a8-42c2-923b-4bf4fd13e6ee;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (04/13/2024 08:46:25 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=32d2fab3-e4a8-42c2-923b-4bf4fd13e6ee;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (04/13/2024 08:46:13 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=32d2fab3-e4a8-42c2-923b-4bf4fd13e6ee;NotificationInterval=1440;Trigger=UserLogon;SessionId=1

Error: (04/13/2024 08:44:51 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=32d2fab3-e4a8-42c2-923b-4bf4fd13e6ee;NotificationInterval=1440;Trigger=NetworkAvailable

Error: (04/13/2024 08:44:51 AM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004F074
Command-line arguments:
RuleId=502ff3ba-669a-4674-bbb1-601f34a3b968;Action=AutoActivateSilent;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=32d2fab3-e4a8-42c2-923b-4bf4fd13e6ee;NotificationInterval=1440;Trigger=NetworkAvailable


System errors:
=============
Error: (04/13/2024 12:33:12 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010

Error: (04/13/2024 09:46:48 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010

Error: (04/13/2024 08:46:09 AM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (04/13/2024 08:44:28 AM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (04/13/2024 08:43:35 AM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-GLU1NN9)
Description: Event-ID 10010

Error: (04/13/2024 08:18:07 AM) (Source: Microsoft-Windows-NDIS) (EventID: 10317) (User: )
Description: Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {0371906c-daac-4e24-ad12-6f1c70c0a704}, had event 74

Error: (04/13/2024 08:18:07 AM) (Source: BTHUSB) (EventID: 17) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (04/13/2024 01:55:36 AM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (04/13/2024 01:24:43 AM) (Source: Microsoft-Windows-NDIS) (EventID: 10317) (User: )
Description: Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {0371906c-daac-4e24-ad12-6f1c70c0a704}, had event 74

Error: (04/12/2024 06:49:02 AM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010


Windows Defender:
================
Date: 2024-04-13 09:35:16
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-04-13 02:11:52
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-04-11 12:26:03
Description: 
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

=========================== Installed Programs ============================

Alienware SupportAssist OS Recovery Plugin for Alienware Update (HKLM\...\{39BF0E71-7A16-4A80-BBCE-FBDD2D1CC2D5}) (Version: 5.5.9.18923 - Dell Inc.) Hidden
Alienware SupportAssist OS Recovery Plugin for Alienware Update (HKLM-x32\...\{f6a4df94-48f2-459a-8d40-16b1fbed13c5}) (Version: 5.5.9.18923 - Dell Inc.)
Blackmagic RAW Common Components (HKLM\...\{F4268583-A17F-43C8-AAAE-57CCA111273C}) (Version: 3.6.1 - Blackmagic Design)
DaVinci Resolve (HKLM\...\{B62C004F-C2D6-41AE-8E4B-005528869599}) (Version: 18.6.60007 - Blackmagic Design)
DaVinci Resolve Control Panels (HKLM\...\{D1ACF467-9FB4-45DA-942F-A19452E70A3F}) (Version: 2.0.7.0 - Blackmagic Design)
Fairlight Audio Accelerator Utility (HKLM\...\FairlightAudioAccelerator_is1) (Version: 1.0.15 - Blackmagic Design)
HELLDIVERS™ 2 (HKLM\...\Steam App 553850) (Version:  - Arrowhead Game Studios)
MTK Wi-Fi Driver (HKLM-x32\...\{15A7FA4B-15BC-45A8-AF07-5B7BED7D06D6}) (Version: 3.03.03.0760 - Mediatek)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
VLC media player (HKLM\...\VLC media player) (Version: 3.0.20 - VideoLAN)

Packages:
=========
AMD Radeon Software -> C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.21.30024.0_x64__0a9344xs7nr4m [2024-04-11] (Advanced Micro Devices Inc.) [Startup Task]
intelliGo Neptune -> C:\Program Files\WindowsApps\IntelligoTechnologyInc.intelliGoNeptune_1.0.147.0_x64__zzw691tb7va64 [2024-04-11] (Intelligo Technology Inc.)
Realtek Audio Control -> C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.47.309.0_x64__dt26b99r8h8gj [2024-04-11] (Realtek Semiconductor Corp)

========================= Devices: ================================

Name: Universal Serial Bus (USB) Controller
Description: Universal Serial Bus (USB) Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_1022&DEV_162E&SUBSYS_162E1022&REV_00\4&3C09C41&0&0543
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 14%
Total physical RAM: 64755.52 MB
Available physical RAM: 55200.27 MB
Total Virtual: 73971.52 MB
Available Virtual: 62833.64 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:961.02 GB) (Free:871.82 GB) NTFS
2 Drive d: () (Fixed) (Total:878.91 GB) (Free:210.17 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:48.83 GB) (Free:48.82 GB) exFAT
4 Drive f: (New Volume) (Fixed) (Total:894.24 GB) (Free:281.21 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-GLU1NN9

Administrator            DefaultAccount           Guest                    
hunter                   WDAGUtilityAccount       


**** End of log ****