Random restarts but no BSOD (windows 10)

I've sent my PC to the technician twice already to no avail, so my only hope is to trust the omnipotent internet wisdom now

Edited by Bipierrot, 03 April 2024 - 03:19 AM.

Hi, Welcome to BC.

If possible can you please change your system language to English and if need to download the language pack so that the reports come out in English please as this is a English Forum.  Thanks.

You can delete your SysnativeCollection by going to your Name and click and then My Settings then on the left of that page Manage Attachments.  As only aloud so much. :=}

Rerun the Collection Tool and Reattach.

The obvious problem you have already stated : "the power supply and the DVD which might be >10yo."    Power Supplies that old should probably be replaced.  You do not mention the wattage but if is not 750 watts it is probably not enough.

Please let us know the make and model and wattage of the PSU please.

Hope did not buy thinking this was a current motherboard it was released some time early/mid year of 2020. 

Another obvious issue is you are running BIOS Version :  2.B0   Date:   30/09/2021  Current Version is : 2F  Release Date : 2023-08-31

https://www.msi.com/Motherboard/Z490-A-PRO/support  See Video on Bios Page as to how to update your Bios.  Note : current release has all missed versions and fixes.

Stability, Audio, Security, Driver Utility, PCIE improvements and more.

You do not mention how you install Windows.  So : A perfect clean install of Windows 11 is to install it.   install for 10/11 https://pureinfotech.com/clean-install-windows-11/
Then Activate it From Settings-->System-->Activate

Disconnect from the Internet.

NOTE : the M/B can go up to Win 11 and has Drivers in the Below URL.
From saved Motherboard Drivers : https://www.msi.com/Motherboard/Z490-A-PRO/support#driver Install Chipset reboot, then SATA Drivers, Intel, Video and lots of reboots for all.

Turn off Example : ASUS Fast Boot in BIOS for the same reasons as below :
Turn off MS Fast Start : https://www.windowscentral.com/how-disable-windows-10-fast-startup / /11 and WHY !!!

Turn off MS Driver Updates as best can for Win Home : https://www.windowscentral.com/how-disable-automatic-driver-updates-windows-10 /11

&

https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/ make sure never take Video Drivers.

&
If a Driver sneaks in : https://www.windowscentral.com/how-roll-back-device-driver-windows-10 /11

Connect back to the internet.

Your Monitor is VG248 and model is on the back of it and is either a VG248QE which is no longer supported or a VG248QG which has Support for Win 10/11

Another issue is running OCZ  : On December 2, 2013, OCZ announced Toshiba had agreed to purchase nearly all of OCZ's assets for $35 million. The deal was completed on January 21, 2014 when the assets of OCZ Technology Group became a new independently operated subsidiary of Toshiba named OCZ Storage Solutions.

They are way to old.  Need to check them with CHKDSK / r   Believe can still use this tool : https://www.majorgeeks.com/files/details/ocz_ssd_utility.html

But must keep a eye on them. Maybe also check them with : Crystal Disk Info : https://sourceforge.net/projects/crystaldiskinfo/ much easier to understand than the Japanese home page.

&

If not running Samsung Magician download, check drives and check for firmware update : https://semiconductor.samsung.com/us/consumer-storage/support/tools/

NOTE : All Drives must have 15% or more free at all times.

If having issues : Avira should be uninstalled and revert to Defender to make sure it is not the issue.  Suggest use Geek Uninstaller or Revo Uninstaller

AviraSystemSpeedup should be definitely turned off while helping you.

Note : Systems run better if using 2 Ram Slots.   Your Ram is :  Kingston : KF3600C18D4/16GX  Speed is 3600MHz which is being throttled to  DDR4-2400 so can use XMP and to be compatible to the Chip speed of Max Ram Speed of DDR4-3200

https://www.intel.com/content/www/us/en/products/sku/212271/intel-core-i511400f-processor-12m-cache-up-to-4-40-ghz/specifications.html

Note there is a Download Tab on the page which will be taken down when chip is deemed obsolete.  There is downloads for the on-board Video and stuff for the chip as well as Linux Driver.

Edited by Pkshadow, 02 April 2024 - 03:44 PM.

Ya, too much Spanish to Translate. :=}

But can see you are experiencing trouble Updating MS Edge (if use it or not).   It would seem at a glance that AVIRA maybe blocking it to update; would think blocking the Microsoft Store as well which is now a integral part of updating both Win 10 /11 and is a talking thing between OS and Store and must be aloud out.

Ok as far as can go with out translate.

The BSOD Kernel Expert will be around late PDT.

Can do this :

Download Minitoolbox from the below link :
http://www.bleepingcomputer.com/download/minitoolbox/
  Run the tool and only select the following tick boxes.
    -List last 10 Event viewer errors
    -List installed programs
    -List devices
    -List users, partition and memory size
Now click "Go" and Copy/Paste and post the output text in your next reply

This might be nothing, but I note that your single RAM card is plugged into slot B1...

Kingston    KF3600C18D4/16GX    BBAA68E7    2400 MHz    16 GB    BANK 3    ChannelB-DIMM1    8    64

Your motherboard manual shows that where only one RAM stick is installed it should be in slot A2 (page 4).

Some boards are fussy about which RAM slots are used so I would suggest you move the RAM stick to A2.

Thank you so much, will do asap

Hi again, just came to say you can close this thread. Since I uninstalled AVIRA the PC never restarted once........ Can't believe it was that simple.

Tysm for your help

Hi, Glad things worked out for you and it is running fine. 

Topics here do not get closed they just fade away when no one replies to this.

Hi again, just came to say you can close this thread. Since I uninstalled AVIRA the PC never restarted once........ Can't believe it was that simple.

Tysm for your help

I can. Third-party anti-malware tools cause no ends of problems on many systems. That's why I don't run one...!