2018 Huawei Matebook D intel + Windows 11 Pro BSOD

Hi there, my notebook's been driving me nuts for months. I finally managed to keep it alive for some minutes. Would you kindly check that?

[edit]the attached file is two posts below[/edit]

I attached the sysnative ZIP, my speecy is here:

http://speccy.piriform.com/results/ucMqKgy5Fh6CE70maEqmHK1

Thank you so much,

Marco

Edited by troymcdrive, 28 December 2023 - 10:34 AM.

Something is using up the RAM so that is a strong contender as the cause of the BSOD.

Can I ask why Windows is not up to date and likewise why have there been no system drivers installed.

Cam you try uploading the file again and be sure to click Attach This File after you have chosen it.

In addition to the above, please change your system language to English before running the log collector, otherwise we won't be able to read the logs!

Hello again, the upload should work this time. 

Windows has no recent update because of the BSODs:  every time it goes through WU (too) I get a crash, today I got 0x80070057 as I tried to apply the latest release from settings, and a BSOD from the ISO file I got from media creation tool.

Attached file is now in English

Edited by troymcdrive, 28 December 2023 - 11:15 AM.

There are no crash dmps in you file, ubuysa will help you with this.

Strange as Windows 11 was installed more than a year ago, it also does not explain why no system drivers have ever been installed 

1) I replaced the file after I switched to english, sorry for that

2) I cloned my original 256gb SSD with a tb 970evo, then I upgraded from 10 pro to 11 pro.

3) I even tried a clean install attempt with the latest release about a month ago, but my system hung of course, not before it asked for necessary (and unspecified) drivers. The boot USB could however "see" the SSD, letting me browse through those files.

The drivers installed are the original Huawei ones, actually, except for the ones updated by Windows itself.

I have to say:I tried Windows Repair All In One from BC on that occasion, one hour before another (and another, and others...) BSOD(s).

Thank you for your patience.

Edited by troymcdrive, 28 December 2023 - 02:32 PM.

FreemakeUtilsService.exe

 

Is causing you a lot of problems so I suggest that you start by getting rid of all traces of it.

Once you have got rid of the above, restart and enter Task Manager, click on the Processes Tab, leave the computer sitting for a while then make a note of what is using the most memory.

Post back with the outcome.

What steps have you taken to address the BSOD issue, and have you identified any specific software or processes causing memory-related problems?

Ask: Can you provide more details about any error messages or patterns associated with the BSOD, and have you considered updating or replacing any third-party software that might be contributing to the issue?

Hi, could you tell us more regarding the model of your Huawei VLT.  Your info shows WXO but am not find that. Also the the screen size.

You do not need that PC Mate program if it only shows new drivers.  If shows any and all then it is useful.

So have been looking for your Support Page.

I have found this page : https://consumer.huawei.com/en/support/laptops/matebook-d-14-intel/

As you can see by the above page there is no VLT-WX0      That may have to do with the country you are in as the page URL is en (English)  If you could follow up on this please and see if you can find the same page design and info for your system and country, thanks.

With your 0x80070057 the Utilities already mentioned may be the issue to Updating.  So continue as instructed.

If still issues please start with typing in the Start-->Search  for Troubleshooters and run the Windows Update one please.

Reboot, if it fixes anything then see if you can update Windows.

If not working still try the commands here : https://learn.microsoft.com/en-us/answers/questions/1330219/continued-error-0x80070057-with-windows-update-aft

Note for info only, no need to download anything : https://www.ionos.ca/digitalguide/server/configuration/fixing-0x80070057-error/  Stick to basics.  Fill figure out advanced stuff if need to :=}

Edited by Pkshadow, 28 December 2023 - 06:25 PM.

 

FreemakeUtilsService.exe

 

 

Is causing you a lot of problems so I suggest that you start by getting rid of all traces of it.

 

Once you have got rid of the above, restart and enter Task Manager, click on the Processes Tab, leave the computer sitting for a while then make a note of what is using the most memory.

 

Post back with the outcome.

 

I managed to remove that but my PC gave me quite a hard time on a BSODs parade. I'm tryin' again later today and tomorrow, thank you all so much.

Try doing a clean boot " how to "

I would suggest that we need to try and get dumps written for the BSODs you're having. For dumps to be produced all the following should be true...

• The page file must be on the same drive as your operating system
• Set page file to "system managed"
• Set system crash/recovery options to "Automatic memory dump"
• Windows Error Reporting (WER) system service should be set to MANUAL
• User account control must be running

In addition...

• Sometimes SSD drives with older firmware do not create dumps (update firmware)
• Cleaner applications like Ccleaner delete dump files, so don't run them until you are fixed
• Bad RAM may prevent the data from being saved and written to a file on reboot, so if all else fails test your RAM (with Memtest86 free)

The next thing I'd suggest is that you start Windows in Safe Mode (with networking). In Safe Mode only a stripped-down Windows system is loaded with only essential services and drivers and (almost) no third-party drivers are loaded. This gives you the most stable Windows system possible, so if it BSODs in Safe Mode then you most likely have a hardware problem.

BUT (and it's a big but) you won;t be able to do any useful work or play games in Safe Mode - most devices won't function properly (or at all) for example, because their third-party drivers have not been loaded. Your display will be very low ress also, because you'll be using only the Windows basic display driver. However, it is VERY IMPORTANT that you establish whether or not it will BSOD in Safe Mode, that means you have to use the PC as much as possible and for as long as possible (several hours). You also need top try and make it BSOD by using every feature and device that you're able to.

Safe Mode is a real pain in the nether regions, but it's a very important test because it can tell us whether your problem has a software/driver cause or a hardware cause. Let us know how that goes.

There are a few things in your logs that I'd want to look at but running it in Safe Mode first is really a must.

 

Safe Mode is a real pain in the nether regions, but it's a very important test because it can tell us whether your problem has a software/driver cause or a hardware cause. Let us know how that goes.

 

There are a few things in your logs that I'd want to look at but running it in Safe Mode first is really a must.

I actually tried safe mode one month ago, but my mates BSODs followed me there too. I thought of a HW matter, so I tried memtest and I checked my SSD but they didn't flag anything. Ubuntu - on a pendrive - didn't crash at all in two hours, nor my fans spun crazy as in Windows.

You rule out bad hardware and by running Ubuntu without problems the info points the finger squarely at Windows else you would be able to run in safe mode without crashing and the fans spinning up, this would normally suggest that a clean install of Windows and the system drivers was required.

Have you tried the clean boot that I suggested.

, but my mates BSODs followed me there too.

 

What do you mean by the above.

Have you tried Safe Mode only ( No Networking ) this in case a Network related driver is causing the crashes.

If asked for BIOS Update look to see that it covers a fix for  : LogoFAIL firmware attack     ran across a BIOS Update today that said that it protected.  If not look for it again in the next while for another update.

https://www.bleepingcomputer.com/forums/t/792096/critical-bios-flaw-being-exploited/

https://www.bleepingcomputer.com/news/security/logofail-attack-can-install-uefi-bootkits-through-bootup-logos/