BSOD and Freeze Issue when playing demanding games

Hi guys,

 

Ive been searching for several weeks now, but my PC still keeps on either getting BSOD or just freeze while in the middle of gaming session. I came across this forum, but cant really understand the result from sysnative, anyone can possibly help?

 

 

System Info

• OS - Windows 11 Pro version 23H2, build 22631.3296, x64
• Age of hardware/software - 3 months
• Mobo - Asus Z790 Gaming A
• CPU - i9-14900kf
• GPU - RTX 4080
• PSU - Seasonic Focus GX 1000, 1000 Watts

Edit: Sysnative file link: https://drive.google.com/file/d/1vjbK2h6MpG3a8AcxnueG43kzaSfcICEQ/view?usp=drive_link

Edited by argeopaladin, 22 March 2024 - 10:36 PM.

Hi, Welcome to BC.

 

Where is the Speccy LInk ??

 

Why was this not uploaded to here and instead to Gogle Drive ?

 

The Proper Name of your Motherboard is : ASUS ROG STRIX Z790-A GAMING WIFI and then what is the rest of it ??   a  II or D4

 

Please re-read the posting instructions and follow them.  Thanks.

Your F5-6000J3040G32G Ram is not compatible to the chip : Which it's proper name is : i-9 14900KF   and not : i9-14900kf

 

Max compatible speed is : Memory Types Up to DDR5 5600 MT/s    NOTE : does not matter what the Motherboard can do.

https://www.intel.com/content/www/us/en/products/sku/236787/intel-core-i9-processor-14900kf-36m-cache-up-to-6-00-ghz/specifications.html

Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

Hi, Welcome to BC.

 

Where is the Speccy LInk ??

 

Why was this not uploaded to here and instead to Gogle Drive ?

 

The Proper Name of your Motherboard is : ASUS ROG STRIX Z790-A GAMING WIFI and then what is the rest of it ??   a  II or D4

 

Please re-read the posting instructions and follow them.  Thanks.

 

Hi!

 

I did upload it at first but when I posted, the uploaded file did not appear and cannot find a way to upload it anymore, that's why I uploaded to google drive instead.

Please Post a "link" of Speccy Report.
Please install Speccy Free : https://m.majorgeeks.com/files/details/speccy.html
Use Custom Install
  At the Top Left Corner of Speccy --> Click File and then Click Publish Snapshot Report, a window will popup and Click YES. --> Another popup will appear and then Click "Copy To Clipboard" then Paste that "link" to your next reply in your thread.

 

Here's the speecy link : http://speccy.piriform.com/results/8ORnJJ0IvVJoWMadIZITLGV

Please do not use the Quote Box, backspace it out of the way and type. Thanks.    

EDIT : If need to use Quote use the Toolbar Quote and be selective in it's use to draw attention/or reference something specific. :=}

 

It is a 3 step process to attach files.

 

Us the proper name of your Motherboard from now on as well it shows pride : ASUS ROG STRIX Z790-A GAMING WIFI II

https://rog.asus.com/motherboards/rog-strix/rog-strix-z790-a-gaming-wifi-ii/helpdesk_download/

 

You are running BIOS : Version 0404 the very First Release on 2023/10/17  .  Please Update Bios to Current Version : Version 1102    Released : 2024/03/19    As well update the Firmware.

There are 2 many updates and fixes and compatibility fixes and improvements as well as security to list.  Read your M/B Support Page.  

Download your Manual and if perhaps you did not after installing Windows install your Chipset Drivers and SATA as well as the lesser drivers do so now. If Drivers are not up to date install them.

 

Do not take Windows Update Drivers, always use the makers of your products to update.  Matter of fact block them (before ruin a good install) :

See Speccy Report for Drivers Windows got in or see Settings-->Update-->History and maybe even uninstall drivers and put the correct ones in.

https://www.windowscentral.com/how-disable-automatic-driver-updates-windows-10

and/or

https://www.howtogeek.com/263851/how-to-prevent-windows-from-automatically-updating-specific-drivers/

and

https://www.windowscentral.com/how-roll-back-device-driver-windows-10

 

In Bios turn off ASUS Fast Boot for the same reasons as below :

Turn off MS Fast Start : https://www.windowscentral.com/how-disable-windows-10-fast-startup /11 and WHY !!!

 

VG240YU E  Monitor Drivers : https://www.acer.com/us-en/support/product-support/VG240Y/downloads

&

XV345CUR V3 Monitor Drivers : https://www.acer.com/us-en/support/product-support/XV345CURV3

 

Ok so the ram has been auto restricted down in BIOS to 4800 MHz to be compatible to the chip.   EDIT : This is so you can use XMP with out putting the chip in danger,

Should lock the timings in prob in Advanced SPD somewhere, see manual.

 

Will look at the Sysnative Report but will need the BSOD Kernal Expert to see them : @ubuysa

Edited by Pkshadow, 23 March 2024 - 02:14 AM.

DxDiagx86 :  Fault bucket LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Ada, type 0        that is all there is to get out of there........

 

Dumpfile 6172 /23rd 

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)       PROCESS_NAME:  Warhammer3.exe     SYMBOL_NAME:  nt!KiPageFault+474    IMAGE_NAME:  ntkrnlmp.exe     FAILURE_BUCKET_ID:  AV_CODE_AV_NULL_IP_nt!KiPageFault

 

Ya, it needs to be looked at ............

 

 

Before I even look at the dumps, there are a ton of devices that are missing drivers....

PCI Device    PCI\VEN_8086&DEV_7A4E&SUBSYS_88821043&REV_11\3&11583659&0&AA    The drivers for this device are not installed.
PCI Device    PCI\VEN_8086&DEV_7A4D&SUBSYS_88821043&REV_11\3&11583659&0&A9    The drivers for this device are not installed.
Not Available    ACPI\INTC1085\2&DABA3FF&0    The drivers for this device are not installed.
PCI Device    PCI\VEN_8086&DEV_7A24&SUBSYS_88821043&REV_11\3&11583659&0&FD    The drivers for this device are not installed.
RAID Controller    PCI\VEN_8086&DEV_A77F&SUBSYS_88821043&REV_00\3&11583659&0&70    The drivers for this device are not installed.
PCI Device    PCI\VEN_8086&DEV_7A4C&SUBSYS_88821043&REV_11\3&11583659&0&A8    The drivers for this device are not installed.
Apollo Supreme Pro    BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_LOCALMFG&0002\7&D46190B&0&41427702916A_C00000000    52
Razer Kraken BT Kitty Edition    BTHENUM\{0000110B-0000-1000-8000-00805F9B34FB}_VID&00011532_PID&0530\7&D46190B&0&0014413187E5_C00000000    52
SM Bus Controller    PCI\VEN_8086&DEV_7A23&SUBSYS_88821043&REV_11\3&11583659&0&FC    The drivers for this device are not installed.
Yeti Stereo Microphone    USB\VID_B58E&PID_9E84&MI_00\6&1D280F82&0&0000    This device cannot start.

If you're getting BSODs then the thing to always do first is to ensure that all drivers are up to date.

 

The common theme across these five dumps is bad RAM. Four of the bugchecks are ultimately related to a memory access problem in private memory which is followed by a similar memory access problem in kernel memory - that's what leads to the BSOD. The other dump is a critical failure of the winlogon process. This could be for many reasons, almost all of them hardware related. In the first instance I'd suggest a decent RAM test...

• Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.


• Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.


• If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.

Let us know how that goes. But do look at those devices with missing drivers.

Edited by ubuysa, 23 March 2024 - 05:56 AM.

So ya if the 1st thing after installing Windows is to Install your Chipset, SATA, Intel, and then the lesser drivers.

 

If these are not installed you get the results as per above : The drivers for this device are not installed so in other words the Chipset tells the Chip what it is and Populates Device manger with the Correct Information and so forth with the order of drivers above being installed.

Hello Pk and ubuysa,

 

With regards to the drivers, I'm not soo sure about the PCI devices, maybe those are just from the SSD's and fan controller. The other devices mentioned are also no longer being used.

 

Thank you for the direction tho, I changed my RAM setting from CL 30 to CL 40 and see if this can help stabilise the system. I'll run the memtest later this week and update here once done.

TBH I would run the RAM at whatever the stock timings and frequencies are. According to G.Skill this RAM is 30-40-40-96 4800MT/s. If it's not stable at these (tested) settings then it's faulty.

Providing information.  You say the other devices are no longer being used. Ok that is fine if the devices are not being used. 

Regardless the Motherboard Drivers still need to be installed.

 

Yet you tell us these devices are not being used. These would then lead us to believe this is a cloned system from some other machine or that all of a sudden someone has UN-sodered stuff off the motherboard in the middle of the night.

 

Please let us know if this is the case.   No where on this page have you actually said you have followed the instructions and have installed the drivers, updated the BIOS, or changed the settings as has been suggested by the information we have provided.

 

NOTE : @ubuysa    the rams is GSKILL F5-6000J3040G32G   DDR5-6000 CL30-40-40-96 1.40V  not 4800  just to be clear you were not asking the OP to run the ram at their stock speeds but at the motherboard restricted speed of 4800 EDIT : for ability to run XMP with out damage to the chip.

 

@argeopaladin  what the are you talking about by increasing the timings to 40 ???  Where did you get this info from.  Will burn out the ram in no time.  That is considered Overclocking and for your info the Ram Makers can now tell what has been done to them such as putting in the wrong timings and running them, voids the warranty or exchange or RMA.

Edited by Pkshadow, 24 March 2024 - 03:56 PM.

Hi PK,

Yes I had updated all the drivers using Asus Armory Crate for mobo and nvidia geforce experience for the GPU.

Edit: bios has been updated to latest version as well.

As for the other missing drivers, the Razer kraken Bt, apollo supreme, and yeti mic is no longer being used in this pc. The other PCI devices as I mentioned Im not really entirely sure what are these, could it be the ssds and fan controller?

And no this is not a clone device, the system is all new last december but just recently started to use it for demanding games where I started to see problems.

As for the timing, its the cas latency I changed from 30 to 40 which should be more lax than 30, and yes speed is 6000 and not 4800.

Just for update as well, I did run the mem86 last night and found no errors. I will rerun again tonight for the second time as recommended.

Edited by argeopaladin, 24 March 2024 - 09:32 PM.

Can you please open Device Manager, increase the window size so that all entries are visible, and then post a screenshot of that display.

Edited by ubuysa, 25 March 2024 - 05:10 AM.