Windows 10 not recognizing CD/DVD device Follow up.

This is a continuation of this previous post:

https://www.bleepingcomputer.com/forums/t/795640/windows-10-not-recognizing-cddvd-device/page-2?p=5634132

OK, updated information on this issue.  It was working after last go round, I reinstalled the software for the drive.  Tried to use the DVD+RW drive this morning and it lists this error message under my devices,

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

OK.  So I uninstalled the device and reinstalled from current intel software from the Dell site and it shows in the list, but the error message is the same as before I uninstalled it.

Thanks for any help. 

Brian

Unless I misunderstand, you should not have to install any DVD drivers if you are running Windows 7 or later. I never had to install any drivers for a DVD drive even in Windows XP. Windows should auto-recognize a DVD drive.

If you plug in the data and power cables to the DVD drive and it doesn't work, either the power cable is not properly connected or the drive is bad. IF the access tray will reject and return when you press the button on the unit, then it is getting power. If not, it is not getting power so start from there.

IF the unit IS getting power, but will not recognize any CD/DVD disk inserted, either the data cable is not plugged in correctly or bad, or the unit itself is bad.

If you insert a DVD/CD disk you should see the drive listed in File Explorer; if you do not see it assigned a drive letter by Windows, one or more of the above applies.

There really aren't any other options left.

One last thing you can try, but I don't think it will help:  Run DISM from an elevated cmd prompt, then after that run SFC /scannow. That will have Windows check for any corrupted/missing system files. If you need help with that, post back.

Edited by ranchhand_, 12 April 2024 - 04:54 PM.

Unless I misunderstand, you should not have to install any DVD drivers if you are running Windows 7 or later. I never had to install any drivers for a DVD drive even in Windows XP. Windows should auto-recognize a DVD drive.

If you plug in the data and power cables to the DVD drive and it doesn't work, either the power cable is not properly connected or the drive is bad. IF the access tray will reject and return when you press the button on the unit, then it is getting power. If not, it is not getting power so start from there.

Or the drive is not being recognized on the (I assume you're using) SATA connection. Check in EUFI or BIOS hardware menus to ensure that the drive is recognized in hardware. You can usually find a list of devices in the SATA menu/area of the menus. 

If it's not being enumerated/recongized there, it won't be seen in Windows.

And no, standard optical drivers don't require driver installation starting with Windows 7. Unless it's something a little less common, like a SCSI drive, which case you'd need to make sure the SCSI controller has a driver installed.  

Edited by Shplad, 13 April 2024 - 12:22 PM.