I have been battling an ongoing issue with Windows for 3 weeks now, when I came to this forum first (you can read that post here)
The issue is that my mouse will remain active, but I cannot click on anything, and sometimes the keyboard will stop working.
Switching out mouse and keyboard has no effect. Other issues include, random inputs, such as my browser tab randomly closing as I write this post, or Photoshop/Illustrator files attempting to close while I am working on them.
Sometimes it feels random, or sometimes it feels like...delayed as in I may press CTRL + W to close a browser tab and then 5 seconds later the tab will close again.
Instead of scrolling like normal, the mouse scroll wheel will instead zoom in or out if I have a browser or Photoshop open.
Sometimes the issue does not happen for several hours, or sometimes it happens frequently and with escalation with multiple of these things happening at once.
If I hit CTRL + ALT + DEL and click on Task Manager (the only thing I can click on) the problem will go away for a little while.
I have tried every possible piece of advice that was given to me.
I brought my PC into a MicroCenter and they were unable to recreate the issue. They did update my computer to Windows 11 (when it started i was on 10) which seemed to alleviate the problem but only for a couple days.
MicroCenter did thorough malware and virus scans and came up with nothing, they also did a 24 hour stress test on my computer and found everything to be operating fine and all temperature levels adequate.
I have run countless malware and virus scans through Defender, MalwareBytes and Kaspersky. Defender on 2 occasions found and removed some malware, which I have attached screenshots. I have run probably 20 or so scans since then and turned up nothing.
I have done a completely clean reinstall of windows, as well as reseating my RAM and GPU.
I am completely losing my mind, I am losing sleep, and I am losing money as I rely on my computer as my source of income.
I do not know where else to turn or what to do about this.
Any guidance at all would be supremely appreciated.
Thank you and have an excellent Friday.
Attached Files
Edited by strottart, 19 April 2024 - 07:01 PM.