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System Thread Exception Problem


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#1 KrazyMonkey

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Posted 10 August 2023 - 10:25 AM

Hi, when i unplug my USB WIFI Adapter a blue screen appears with system_thread_exception_not_handled 

 

I've also had USB ports stop working until i reboot.

 

I don't think it's a problem with the adapter maybe a driver, it was happening before i bought this adapter.

 

Any ideas?

 

Thanks



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#2 cryptodan

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Posted 10 August 2023 - 10:33 AM

Download and install Speccy - https://www.ccleaner.com/speccy

Run it, and then go to File and Publish Snapshot. Post the resulting link in your next reply

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#3 Allan

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Posted 10 August 2023 - 10:45 AM

Check Device Manager - any yellow or red symbols?



#4 KrazyMonkey

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Posted 10 August 2023 - 10:46 AM

http://speccy.piriform.com/results/aAlrMrXgbtP1Psyfc0b6nhV



#5 KrazyMonkey

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Posted 10 August 2023 - 10:48 AM

Check Device Manager - any yellow or red symbols?

there doesn't seem to be no



#6 cryptodan

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Posted 10 August 2023 - 10:54 AM

Check HP for updated system drivers

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#7 KrazyMonkey

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Posted 10 August 2023 - 11:07 AM

Says "Detection was successful but you don’t need any new drivers at this time"



#8 cryptodan

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Posted 10 August 2023 - 11:26 AM

Might be time to upgrade to windows 10

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#9 KrazyMonkey

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Posted 10 August 2023 - 11:52 AM

would it make my laptop slower?

 

Can i just download it straight from Windows?



#10 MoxieMomma

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Posted 10 August 2023 - 11:58 AM

Can i just download it straight from Windows?


One of several, excellent tutorials from a reputable source:
https://www.tenforums.com/tutorials/2267-upgrade-windows-10-a.html

#11 cryptodan

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Posted 10 August 2023 - 12:04 PM

It shouldn't make it slower

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#12 KrazyMonkey

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Posted 10 August 2023 - 12:52 PM

how will updating to Win 10 sort the problems out?



#13 cryptodan

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Posted 10 August 2023 - 01:01 PM

It's likely your usb wifi nay need windows 10.

https://support.microsoft.com/en-us/windows/windows-8-1-support-ended-on-january-10-2023-3cfd4cde-f611-496a-8057-923fba401e93

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#14 KrazyMonkey

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Posted 10 August 2023 - 01:28 PM

It's strange i still get updates. i'm installing one right now. is it not the full update?



#15 cryptodan

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Posted 10 August 2023 - 01:33 PM

What wifi dongle are you using?

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