@MoxieMomma
I did look in my programs and features, and there was a listing for Office 2019, and one for Office 365.
I have uninstalled the Office 365 (as this was time limited), and have given the details of the requested Speccy & Minitoolbox data. I have not run the repair yet, as I'm not sure if I need to now, but I await your reply.
Thanks
Here is the link to the Speccy result
http://speccy.piriform.com/results/RN8l1FOcm5ssxXXwiyqt1Ln
and here is the minitoolbox dump:
MiniToolBox by Farbar Version: 13-05-2022
Ran by davec (administrator) on 08-02-2024 at 16:07:51
Running from "C:\Users\davec\Desktop\SOFTWARE\Mini toolbox (Diagnostic Software)"
Microsoft Windows 11 Home (X64)
Model: 82XG Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (02/08/2024 10:52:51 AM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.
Error: (02/08/2024 10:52:51 AM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
Error: (02/08/2024 10:52:51 AM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.
Error: (02/08/2024 10:52:51 AM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
Error: (02/07/2024 04:48:25 PM) (Source: Application Hang) (EventID: 1002) (User: NT AUTHORITY)
Description: The program drvinst.exe version 10.0.22621.3085 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Error: (02/07/2024 04:35:55 PM) (Source: Application Error) (EventID: 1000) (User: GREEN_LENOVO)
Description: Faulting application name: WindowsPackageManagerServer.exe, version: 1.17.2203.10001, time stamp: 0x622a8641
Faulting module name: WindowsPackageManager.dll, version: 1.17.2203.10001, time stamp: 0x622a8613
Exception code: 0xc0000005
Fault offset: 0x0000000000089bf3
Faulting process id: 0x0x1aac
Faulting application start time: 0x0x1da59e3b7f72c69
Faulting application path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManagerServer.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManager.dll
Report Id: 2402aa75-029b-47fb-85ff-972f23454d3b
Faulting package full name: Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: winget
Error: (02/07/2024 10:24:27 AM) (Source: Application Error) (EventID: 1000) (User: GREEN_LENOVO)
Description: Faulting application name: WindowsPackageManagerServer.exe, version: 1.17.2203.10001, time stamp: 0x622a8641
Faulting module name: WindowsPackageManager.dll, version: 1.17.2203.10001, time stamp: 0x622a8613
Exception code: 0xc0000005
Fault offset: 0x0000000000089bf3
Faulting process id: 0x0x5898
Faulting application start time: 0x0x1da59afd314e26b
Faulting application path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManagerServer.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManager.dll
Report Id: 680f9c9f-5aa7-458e-8054-b2c2116d087e
Faulting package full name: Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: winget
Error: (02/06/2024 06:00:28 PM) (Source: Application Error) (EventID: 1000) (User: GREEN_LENOVO)
Description: Faulting application name: WindowsPackageManagerServer.exe, version: 1.17.2203.10001, time stamp: 0x622a8641
Faulting module name: WindowsPackageManager.dll, version: 1.17.2203.10001, time stamp: 0x622a8613
Exception code: 0xc0000005
Fault offset: 0x0000000000089bf3
Faulting process id: 0x0x2320
Faulting application start time: 0x0x1da59265cb64877
Faulting application path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManagerServer.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManager.dll
Report Id: df472cc9-6fce-48b4-85a4-c7841000e88c
Faulting package full name: Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: winget
Error: (02/06/2024 02:05:02 PM) (Source: Application Error) (EventID: 1000) (User: GREEN_LENOVO)
Description: Faulting application name: Ultimate Windows Tweaker 5.0.exe, version: 5.0.0.0, time stamp: 0x619b2ab0
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2792, time stamp: 0x3091b6fb
Exception code: 0xe0434352
Fault offset: 0x000000000006567c
Faulting process id: 0x0xbf0
Faulting application start time: 0x0x1da59057a41ca96
Faulting application path: C:\Users\davec\Desktop\Ultimate Windows Tweaker 5.0.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: b3ced765-97a2-4d91-a106-677d984c65cb
Faulting package full name:
Faulting package-relative application ID:
Error: (02/06/2024 02:05:02 PM) (Source: .NET Runtime) (EventID: 1026) (User: )
Description: Application: Ultimate Windows Tweaker 5.0.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at Ultimate_Windows_Tweaker_5.App1.InitializeComponent()
at Ultimate_Windows_Tweaker_5.App1..ctor()
Exception Info: System.InvalidOperationException
at Ultimate_Windows_Tweaker_5.My.MyProject+MyForms.Create__Instance__[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.__Canon)
at Ultimate_Windows_Tweaker_5.My.MyApplication.OnCreateMainForm()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[])
at Ultimate_Windows_Tweaker_5.My.MyApplication.Main(System.String[])
System errors:
=============
Error: (02/08/2024 10:44:08 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: 0x80073d029NMPJ99VJBWV-Microsoft.YourPhone{bd3913ab-96fa-4bfc-9f74-4a161c1e52b1}1{855e8a7c-ecb4-4ca3-b045-1dfa50104289}
Error: (02/08/2024 08:23:58 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: 0x80073d029NXVKMG8GMTZ-C27EB4BA.DropboxOEM{0441c8bd-6986-4edc-bff2-0c7bc400a8a9}1{855e8a7c-ecb4-4ca3-b045-1dfa50104289}
Error: (02/06/2024 09:47:00 PM) (Source: DCOM) (EventID: 10010) (User: GREEN_LENOVO)
Description: Event-ID 10010
Error: (02/06/2024 08:04:03 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: 0x80240016HP - Printer - 4/22/2009 12:00:00 AM - 10.0.17119.1{04b9afdd-ddec-46ef-ac1b-18a01c9338ef}1{8b24b027-1dee-babb-9a95-3517dfb9c552}
Error: (02/06/2024 04:02:53 PM) (Source: Service Control Manager) (EventID: 7024) (User: )
Description: The Background Intelligent Transfer Service service terminated with the following service-specific error:
%%2147943515 = A system shutdown is in progress.
Error: (02/06/2024 04:02:53 PM) (Source: Microsoft-Windows-Bits-Client) (EventID: 16392) (User: NT AUTHORITY)
Description: The BITS service failed to start. Error 2147943515.
Error: (02/06/2024 02:06:50 PM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
Error: (02/06/2024 01:52:18 PM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
Error: (02/06/2024 12:00:46 PM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
Error: (02/06/2024 10:12:44 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: 0x80073d029WZDNCRFJBH4-Microsoft.Windows.Photos{a974bfba-f4ab-4d56-8a6c-59a1bc7adf4d}1{855e8a7c-ecb4-4ca3-b045-1dfa50104289}
CodeIntegrity Errors:
====================
Date: 2024-02-08 10:55:38
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Windows signing level requirements.
Date: 2024-02-08 10:53:50
Description:
Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe) attempted to load \Device\HarddiskVolume3\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Custom 3 / Antimalware signing level requirements.
=========================== Installed Programs ============================
BatteryBar (remove only) (HKLM\...\BatteryBar) (Version: - )
Google Drive (HKLM\...\{6BBAE539-2232-434A-A4E5-9A33560C6283}) (Version: 85.0.37.0 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.36.51 - Google LLC) Hidden
Lenovo Now (HKLM-x32\...\Lenovo Now) (Version: 3.12.2.2 - Lenovo Group Ltd.)
Lenovo Smart Appearance Components (HKLM-x32\...\{13E9CBF6-6E32-40D0-874A-018DFEFB0851}_is1) (Version: 2.3.17.0 - Lenovo)
Lenovo Vantage Service (HKLM-x32\...\VantageSRV_is1) (Version: 4.0.52.0 - Lenovo Group Ltd.)
Lenovo Voice Service (HKLM\...\{C59A85F5-DB04-4D09-BE1F-1B49B49EA9DA}_is1) (Version: 2.5.46.0 - Lenovo Group Ltd.)
Macrium Reflect Free (HKLM\...\{A302C59F-C733-4DA0-9611-1286A9051D15}) (Version: 8.0.7783 - Paramount Software (UK) Ltd.) Hidden
Macrium Reflect Free (HKLM\...\MacriumReflect) (Version: v8.0.7783 - Paramount Software (UK) Ltd.)
Malwarebytes version 4.6.8.311 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.6.8.311 - Malwarebytes)
Microsoft Office Professional Plus 2019 - en-us (HKLM\...\ProPlus2019Retail - en-us) (Version: 16.0.17231.20194 - Microsoft Corporation)
Microsoft OneDrive (HKLM\...\OneDriveSetup.exe) (Version: 24.015.0121.0003 - Microsoft Corporation)
Microsoft OneNote - en-us (HKLM\...\OneNoteFreeRetail - en-us) (Version: 16.0.17231.20194 - Microsoft Corporation)
Microsoft Update Health Tools (HKLM\...\{C6FD611E-7EFE-488C-A0E0-974C09EF6473}) (Version: 5.72.0.0 - Microsoft Corporation)
MiniMinder 8.5 (HKLM-x32\...\MiniMinder_is1) (Version: 8.5 - vellosoft)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.17231.20194 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.17231.20194 - Microsoft Corporation) Hidden
Rainbow Folders (HKLM-x32\...\{2AEA17BA-FAB3-49D2-BB85-0669D14DC9BC}_is1) (Version: 2.05 - Piotr Chodzinski)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Startup Delayer v3.0 (build 366) (HKLM-x32\...\Startup Delayer) (Version: 3.0 (build 366) - r2 Studios)
SwannView Link version 2.2.2.8 (HKLM-x32\...\{992EF7D5-3D70-6E7F-AFDC-8C946676BD6E}_is1) (Version: 2.2.2.8 - )
SyncFolders (HKLM-x32\...\{0B3B4477-CBE0-4131-95D9-E4DE0AC1055F}_is1) (Version: 3.6.111 - G.J. Weerheim)
Packages:
=========
Amazon Alexa -> C:\Program Files\WindowsApps\57540AMZNMobileLLC.AmazonAlexa_3.25.1177.0_x64__22t9g3sebte08 [2024-02-07] (AMZN Mobile LLC.) [Startup Task]
AMD Radeon Software -> C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.23.10022.0_x64__0a9344xs7nr4m [2024-02-07] (Advanced Micro Devices Inc.) [Startup Task]
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2308.1005.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
Dolby Access -> C:\Program Files\WindowsApps\DolbyLaboratories.DolbyAccess_3.20.2035.0_x64__rz1tebttyb220 [2024-02-06] (Dolby Laboratories)
Facebook -> C:\Program Files\WindowsApps\FACEBOOK.FACEBOOK_2023.531.1.0_x64__8xx8rvfyw5nnt [2024-02-07] (Meta)
HP Smart -> C:\Program Files\WindowsApps\AD2F1837.HPPrinterControl_151.3.1092.0_x64__v10z8vjag6ke6 [2024-02-06] (HP Inc.)
Lenovo Companion -> C:\Program Files\WindowsApps\E046963F.LenovoCompanion_10.2312.17.0_x64__k1h2ywk1493x8 [2024-02-08] (LENOVO INC.)
Lenovo Hotkeys -> C:\Program Files\WindowsApps\E0469640.LenovoUtility_4.5.109.0_x64__5grkq8ppsgwt4 [2024-02-08] (LENOVO INC) [Startup Task]
Lenovo Voice -> C:\Program Files\WindowsApps\E046963F.LenovoVoiceWorldWide_2.5.46.0_x64__k1h2ywk1493x8 [2024-02-06] (LENOVO INC.)
Messenger -> C:\Program Files\WindowsApps\FACEBOOK.317180B0BB486_2040.12.162.0_x64__8xx8rvfyw5nnt [2024-02-06] (Meta) [Startup Task]
Microsoft Defender -> C:\Program Files\WindowsApps\Microsoft.6365217CE6EB4_102.2311.21003.0_x64__8wekyb3d8bbwe [2024-02-06] (Microsoft Corporation) [Startup Task]
Microsoft Family -> C:\Program Files\WindowsApps\MicrosoftCorporationII.MicrosoftFamily_0.2.40.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corp.)
Microsoft Whiteboard -> C:\Program Files\WindowsApps\Microsoft.Whiteboard_53.21027.539.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
Microsoft.WindowsAppRuntime.CBS -> C:\Windows\SystemApps\Microsoft.WindowsAppRuntime.CBS_8wekyb3d8bbwe [2024-02-06] (Microsoft Corporation)
ms-resource://MicrosoftCorporationII.QuickAssist/resources/APP_WINDOW_NAME -> C:\Program Files\WindowsApps\MicrosoftCorporationII.QuickAssist_2.0.22.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corp.)
ms-resource:app_name_ms_todo -> C:\Program Files\WindowsApps\Microsoft.Todos_2.114.7122.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation) [Startup Task]
ms-resource:AppNameFull -> C:\Program Files\WindowsApps\Microsoft.MicrosoftJournal_1.23306.1292.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.AV1VideoExtension_1.1.61781.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.MPEG2VideoExtension_1.0.61931.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.Windows.DevHome_0.1000.389.0_x64__8wekyb3d8bbwe [2024-02-06] (Microsoft Corporation)
ms-resource:AppTitle -> C:\Program Files\WindowsApps\AD2F1837.HPScanandCapture_40.0.245.0_x64__v10z8vjag6ke6 [2024-02-06] (Hewlett-Packard Company)
ms-resource:AppxManifest_DisplayName -> C:\Windows\SystemApps\Microsoft.Windows.PrintQueueActionCenter_cw5n1h2txyewy [2024-02-06] (Microsoft Corporation)
ms-resource:Clipchamp/AppName -> C:\Program Files\WindowsApps\Clipchamp.Clipchamp_2.9.1.0_neutral__yxz26nhyzhsrt [2024-02-08] (Microsoft Corp.)
ms-resource:OEMAppName -> C:\Program Files\WindowsApps\C27EB4BA.DropboxOEM_23.4.21.0_x64__xbfy0k16fey96 [2024-02-08] (Dropbox Inc.)
ms-resource:PackageName -> C:\Program Files\WindowsApps\E0469640.SmartAppearance_2.3.54.0_x64__5grkq8ppsgwt4 [2024-02-08] (LENOVO INC) [Startup Task]
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.111.100_x64__8wekyb3d8bbwe [2024-02-06] (Microsoft Corporation)
Power Automate -> C:\Program Files\WindowsApps\Microsoft.PowerAutomateDesktop_11.2401.31.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation) [Startup Task]
Solitaire & Casual Games -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.19.1262.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Studios) [MS Ad]
Spotify Music -> C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.230.1135.0_x64__zpdnekdrzrea0 [2024-02-06] (Spotify AB) [Startup Task]
Windows Feature Experience Pack -> C:\Windows\SystemApps\MicrosoftWindows.Client.Core_cw5n1h2txyewy [2024-02-06] (Microsoft Windows)
Windows Feature Experience Pack -> C:\Windows\SystemApps\MicrosoftWindows.Client.FileExp_cw5n1h2txyewy [2024-02-06] (Microsoft Windows)
WindowsAppRuntime.1.1 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_1005.616.1651.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
WindowsAppRuntime.1.1 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.1_1005.616.1651.0_x86__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x64__8wekyb3d8bbwe [2024-02-06] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.2_2000.802.31.0_x86__8wekyb3d8bbwe [2024-02-06] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x64__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1082.2259.0_x86__8wekyb3d8bbwe [2024-02-08] (Microsoft Corporation)
========================= Devices: ================================
========================= Memory info: ===================================
Percentage of memory in use: 82%
Total physical RAM: 5996.07 MB
Available physical RAM: 1046.71 MB
Total Virtual: 10246.19 MB
Available Virtual: 2027.02 MB
========================= Partitions: =====================================
1 Drive c: (Windows-SSD) (Fixed) (Total:474.72 GB) (Free:386.94 GB) NTFS
2 Drive g: (Google Drive) (Fixed) (Total:100 GB) (Free:80.17 GB) FAT32
========================= Users: ========================================
User accounts for \\GREEN_LENOVO
Administrator davec DefaultAccount
Guest WDAGUtilityAccount
**** End of log ****