BSOD DPC_WATCHDOG_VIOLATION + BUGCODE_NDIS_DRIVER

Okay so I have deleted everything AVG-related I could find. The two Uninstall apps did not find anything after that. There were only 2 entries in the registry in the folder perflib -> 007, where there was something with AVG in the data, but I wasn't sure if I should change it so I didn't.
If I search for AVG in My Computer, there are no results anymore.

Like 30 minutes after deleting AVG completely I got the WATCHDOG BSOD and the 3 times after reboot I got NDIS BSOD again.

So if it crashes immediately, I get the NDIS BSOD and if it crashes after a random amount of time, I get the WATCHDOG BSOD.

After getting the WATCHDOG BSOD I unplugged my WiFi Adapter to get a dump of this crash (attached as a .txt document) and did the SysNative scan again (Link: https://www.dropbox.com/scl/fi/sn78cphedy1xlk4hbxpl0/SysnativeFileCollectionApp.zip?rlkey=bgrz1bjobglunts4x67elhk59&dl=0 since I have to make this post on my phone after it crashed like 6 times in a row right after plugging in the adapter.). I hope this helps in any way.

You're still getting zero byte minidumps and that's still a worry. I have seen your SSD SMART data and that looks OK, but did you ever get to run Memtest86 on your RAM? If not can you please do that.

 

The latest three dumps that are rteadable all point at the Realtek Wireless LAN driver rtwlanu6.sys as the probable cause. The version you have installed is dated August 2022...

2: kd> lmvm rtwlanu6
Browse full module list
start             end                 module name
fffff804`a1650000 fffff804`a1dd4000   rtwlanu6 T (no symbols)           
    Loaded symbol image file: rtwlanu6.sys
    Image path: \SystemRoot\System32\drivers\rtwlanu6.sys
    Image name: rtwlanu6.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Aug 23 06:30:55 2022 (630449EF)
    CheckSum:         0078886F
    ImageSize:        00784000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

This driver has been mentioned before I think? You need to check with your wireless card vendor for an updated driver.

 

If you can, try cable connecting to your wireless router, disable or disconnect the wireless adapter and reboot (to unload the rtwlanu6.sys driver). Then see whether it still BSODs. Mind you, I just checked the install date of your LAN driver e1d68x64.sys and it's dated September 2019. There is a later update (June 2020) on your motherboard support page if you have problems cable connecting.
 

Edited by ubuysa, 06 April 2024 - 06:08 AM.

I did run the RAM check with memtest86 like a week ago (I did mention that somewhere). The program did all 13 Checks 4 times per RAM stick. It took around 2 hours for each of my 2 RAM sticks and there were no errors. I didn't do a second run yet, but if you want I can do that.

As for the WiFi Driver: The latest one on the manufacturer's support page is version 5001.15.118.0 (12/2022) and the one I have installed is exactly the same version. Probably because updating my driver was one of the first things I tried to fix the problem myself.

I did connect my PC to my wireless router with a cable (a highly inconvenient setup since I had to put my PC on a completely different room and cables run through the hallway now ;-)), but for the last like 20 minutes I didn't get a BSOD yet. I did also update the LAN driver (thanks for the hint!)
I will watch and see for another few hours to see if something happens.

Okay, after two hours still no BSOD. Using the PC with LAN connection in the living room with no desk is not the way to go though...

If you haven't already, I'd recommend installing the latest driver from the Microsoft Update Catalog here. You'll need to extract the contents of the cab to a folder and then use the right-click Update driver menu option in Device Manager for your wifi adapter under the Network adapters node to navigate to the folder in which you extracted the cab and update the driver. Then see if it still crashes.

 

Please let us know how it goes.

Edited by cwsink, 06 April 2024 - 12:46 PM.

I downloaded the cab file, copied the contents in a newly created folder on my Desktop and chose this folder when I tried to update the driver of the WiFi adapter.

It says "The best drivers for your device are already installed"

Does the adapter have to be plugged in to update the driver? Because I did it through LAN connection. If I click "Show hidden devices" in the Device-Manager, I can find the WiFi-Adapter. That's more reliable than resetting the computer X times until it does not crash immediately.

Hi, so anything that is in Programs and Features (yes is still there from Start Search) use Geek Uninstaller or Revo Uninstaller as it gets more.

 

So why did you have a Realtech Lan Card put into you Motherboard to begin with ??

 

The Motherboard Z390 GAMING X-CF comes with a on-board Intel Lan Chip. 

 

There should be NO Realtek Lan Card or Drivers on this system.  Pull the card out if it is still installed in your motherboard.  Look in BIOS and DISABLE Realtek LAN. if it is even in there.

 

POST # 4

 

@Pkshadow: The Realtek driver is the one from the old Adapter.

 

Install your Proper INTEL Lan Driver from your M/B Support Page : https://www.gigabyte.com/Motherboard/Z390-GAMING-X-rev-10/support#support-dl-driver-lan

I asked my friend who built the PC with me, just to be sure, and "we did not put any separate LAN card inside because the Motherboard had one anyways"

I searched through all the BIOS and couldn't find anything with Realtek to disable.

There are Realtek Audio drivers on the PC, but I guess those are legit, right? I think they come from my stereo speakers.

I did install the latest Intel LAN driver from my M/B support page yesterday as ubuysa suggested.

I tried looking for leftovers of the old Realtek WiFi adapter and deleted 2 or 3 leftover folders (couldn't find anything in Programs and Features).

Then I plugged in the WiFi-Adapter while LAN cable was in -> no crash
I deactivated the LAN connection -> no crash
I plugged out the LAN cable -> no crash
I restarted the PC twice and used it for like 20 minutes -> no crash
I plugged the adapter out and back in again -> still no crash

I will keep using it today and let you know if it was just coincidence or if something we did actually fixed it.

Edited by Ollowain1, 07 April 2024 - 03:56 AM.

Hi, Is the Motherboard Rev 1.0 or 1.1   ???     It can be found on the Box the M/B came in or it is stamped on M/B itself and is usually under the stupid Video Card.

 

Realtek HD Audio Driver for DCH  Version : [6.0.9313.1]   Aug 08, 2022  -  For both Boards

 

Intel LAN driver   Version :  [25.1]    Jun 16, 2020 - For both Boards

 

BIOS versions listed as same F11, release date the same but the Bios Size of it is different.      So ya, which Rev ???

 

 

I tried looking for leftovers of the old Realtek WiFi adapter and deleted 2 or 3 leftover folders (couldn't find anything in Programs and Features).

 

There was never a Realtek Lan on the Motherboard, ever.

Would it not seem the best idea to start over with a Clean Install of Windows using all the right drivers.   Running around for a non-existent Realtek Lan/Network

My M/B is rev 1.0, took me quite a while to find out like a week ago, but all the Drivers I got from the manufacturer's page were for the 1.0 version.

Since the problem doesn't seem to be the hardware the last resort would be the factory reset, yes... Pretty sure that would solve the problem eventually, but I was hoping I wouldn't have to go through all the setup and installation again. But I do have that in mind if nothing is working at all.

Okay so after a while it crashed again, but with the NDIS BSOD instead of the WATCHDOG one, so the problem still stands.

 

So this would be the new Sysnative file, maybe something changed after the last time?

This is the latest Speccy.

 

I'm almost at the point where I'm just going to do the factory reset and see if that works...

No, No Factory Reset.  A Clean Install Only.

You do know this is a English only Forum.  All response of collection are in German.

 

Change your Language to English please and if need to download the MS Language Pack.

 

I go no further when Google translate says no Translation : Nicht verf gbar

I'm very sorry, I did change the language to English (US) a week ago. All the settings and the date are in English already (except for handwriting and speech as I didn`t think I would need those).

Since none of you said anything after telling me to change the language I assumed it was okay.

 

What did I miss? (Language settings attached)