Hi, informing them will do no good as this is an MS issue, for some time MS has been improving it's security, so much so that now all anyone needs is windows defender, it offers all the security you need, and as a result most third party AV's have suffered considerable income loss. Because MS move the goal posts so regularly it has become almost impossible for third party AV's to keep up. This is by design, and a good thing to, since the AV industry is something no one wants then the sooner we get rid of them the better. You will only increasingly have problems until you revert to defender it is all most western govm'ts use.
We can assist you with your update issue, first we need to know the status.
Go to search and type:- cmd, next press ctrl+shift+enter keys, an elevated cmd prompt will open please copy paste this cmd:-
dism /online /get-packages > 0 & notepad 0
Please copy the notepad output here.
Deployment Image Servicing and Management tool
Version: 10.0.19041.1
Image Version: 10.0.19041.21
Packages listing:
Package Identity : Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1
State : Installed
Release Type : Language Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~nl-NL~10.0.19041.1
State : Installed
Release Type : Language Pack
Install Time : 7-12-2019 15:14
Package Identity : Microsoft-Windows-FodMetadata-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : Feature Pack
Install Time : 7-12-2019 15:14
Package Identity : Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : Foundation
Install Time : 7-12-2019 09:18
Package Identity : Microsoft-Windows-Hello-Face-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:14
Package Identity : Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~11.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:15
Package Identity : Microsoft-Windows-LanguageFeatures-Basic-nl-nl-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-LanguageFeatures-Handwriting-nl-nl-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-LanguageFeatures-OCR-nl-nl-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-LanguageFeatures-TextToSpeech-nl-nl-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-MediaPlayer-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:15
Package Identity : Microsoft-Windows-MSPaint-FoD-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-MSPaint-FoD-Package~31bf3856ad364e35~amd64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-MSPaint-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-MSPaint-FoD-Package~31bf3856ad364e35~wow64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-MSPaint-FoD-Package~31bf3856ad364e35~wow64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-MSPaint-FoD-Package~31bf3856ad364e35~wow64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-NetFx3-OnDemand-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-Notepad-FoD-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 20-1-2020 21:43
Package Identity : Microsoft-Windows-Notepad-FoD-Package~31bf3856ad364e35~amd64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 20-1-2020 21:43
Package Identity : Microsoft-Windows-Notepad-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 20-1-2020 21:43
Package Identity : Microsoft-Windows-Notepad-FoD-Package~31bf3856ad364e35~wow64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 20-1-2020 21:43
Package Identity : Microsoft-Windows-Notepad-FoD-Package~31bf3856ad364e35~wow64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 20-1-2020 21:43
Package Identity : Microsoft-Windows-Notepad-FoD-Package~31bf3856ad364e35~wow64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 20-1-2020 21:43
Package Identity : Microsoft-Windows-PowerShell-ISE-FOD-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-PowerShell-ISE-FOD-Package~31bf3856ad364e35~amd64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-PowerShell-ISE-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-PowerShell-ISE-FOD-Package~31bf3856ad364e35~wow64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-PowerShell-ISE-FOD-Package~31bf3856ad364e35~wow64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-PowerShell-ISE-FOD-Package~31bf3856ad364e35~wow64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-Printing-PMCPPC-FoD-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-Printing-PMCPPC-FoD-Package~31bf3856ad364e35~amd64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:18
Package Identity : Microsoft-Windows-Printing-PMCPPC-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:18
Package Identity : Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:15
Package Identity : Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:15
Package Identity : Microsoft-Windows-QuickAssist-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:15
Package Identity : Microsoft-Windows-StepsRecorder-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-StepsRecorder-Package~31bf3856ad364e35~amd64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-StepsRecorder-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-StepsRecorder-Package~31bf3856ad364e35~wow64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-StepsRecorder-Package~31bf3856ad364e35~wow64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-StepsRecorder-Package~31bf3856ad364e35~wow64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-TabletPCMath-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:14
Package Identity : Microsoft-Windows-UserExperience-Desktop-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:15
Package Identity : Microsoft-Windows-WordPad-FoD-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-WordPad-FoD-Package~31bf3856ad364e35~amd64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-WordPad-FoD-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-WordPad-FoD-Package~31bf3856ad364e35~wow64~en-US~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : Microsoft-Windows-WordPad-FoD-Package~31bf3856ad364e35~wow64~nl-NL~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-WordPad-FoD-Package~31bf3856ad364e35~wow64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:16
Package Identity : Microsoft-Windows-Xps-Xps-Viewer-Opt-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 13-12-2019 13:36
Package Identity : OpenSSH-Client-Package~31bf3856ad364e35~amd64~~10.0.19041.1
State : Installed
Release Type : OnDemand Pack
Install Time : 7-12-2019 15:15
Package Identity : Package_for_KB4534170~31bf3856ad364e35~amd64~~10.0.1.3108
State : Installed
Release Type : Update
Install Time : 14-1-2020 21:32
Package Identity : Package_for_RollupFix~31bf3856ad364e35~amd64~~19041.21.1.1
State : Installed
Release Type : Update
Install Time : 14-1-2020 21:32
The operation completed successfully.
If the above doesn't work I'll try this.